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Forum Discussion

Markmichaelphot's avatar
Markmichaelphot
Helpful | Level 5
8 years ago

Can't access the website Dropbox.com through my wifi

I have been denied total access to Dropbox website on my Mac for some reason. My internet is working perfectly for all other sites. Subsequently, my Dropbox app doesn't turn it black at all. It says connecting to Dropbox and doesn't connect. Driving me nuts please help

Account Access
Error Messages
Web
  • Mark's avatar
    Mark
    8 years ago
    Can you access it via other means? So mobile data for example?
  • Karina's avatar
    Karina
    8 years ago
     
    Can you let us know if you’re experiencing issues with getting connected to Dropbox through multiple different devices, or only through your Mac? 
     
    If you’ve tried connecting through multiple different devices, and you’re still experiencing issues, it might be that your network has blocked access to Dropbox.
    To test this, you could try connecting through a different network from the one you're currently using (in order to ensure that there are no network restrictions set up at the moment). 
     
    For example, if you’re conencted through your work network, try connecting through your home network, or through mobile data on your mobile device.
     
    A proxy or firewall might be the cause of not being able to access Dropbox. You can click here to get to our Help Center article to find out more on this. 
     
    Hopefully that helps! 
    Let me know how this works for you or if you’re still experiencing issues, and I’ll be happy to help. Thanks and have a nice week! 
  • Karina's avatar
    Karina
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
    Can you let us know if you’re experiencing issues with getting connected to Dropbox through multiple different devices, or only through your Mac? 
     
    If you’ve tried connecting through multiple different devices, and you’re still experiencing issues, it might be that your network has blocked access to Dropbox.
    To test this, you could try connecting through a different network from the one you're currently using (in order to ensure that there are no network restrictions set up at the moment). 
     
    For example, if you’re conencted through your work network, try connecting through your home network, or through mobile data on your mobile device.
     
    A proxy or firewall might be the cause of not being able to access Dropbox. You can click here to get to our Help Center article to find out more on this. 
     
    Hopefully that helps! 
    Let me know how this works for you or if you’re still experiencing issues, and I’ll be happy to help. Thanks and have a nice week! 
    • Markmichaelphot's avatar
      Markmichaelphot
      Helpful | Level 5
      8 years ago
      Hi Karinaa,
      I am able to connect through my mobile network. I believe it has to do with the network. I have approached the Dropbox team from my mobile and got the same resolution thank you for your time and assistance.
      • Karina's avatar
        Karina
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey again  Markmichaelphot ! Thanks for keeping us updated on this, and glad we were able to help you out a bit. :slight_smile:

         

        Yeap, exactly - since you were able to connect through your mobile data, a network restriction is most likely what was causing the issue.

         

        If there's anything else you ever need, you can always reach back out to us here on the Community, or any of our other Official Social Support Platforms:

         

         
        twitter
        • Twitter: @DropboxSupport 
         
        :fb
        • Facebook: Dropbox

         

        ---------------------------------------------------------------------------------------------------

         

        Also, if it's not too much trouble, would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT
         
        Thank you!
         
        sun with face
         
         
        [This thread is now closed. If you have a similar or new question, you can ask here]
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Can you access it via other means? So mobile data for example?
    • Markmichaelphot's avatar
      Markmichaelphot
      Helpful | Level 5
      8 years ago
      Hi Mark,
      I am able to connect through my mobile network. I believe it has to do with the network. I have approached the Dropbox team from my mobile and got the same resolution thank you for your time and assistance.

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