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Forum Discussion

01SK1975's avatar
01SK1975
Explorer | Level 3
7 months ago

Can't install Dropbox on Win 11 Pro - "download failed" error

After reinstalling my computer, same hard- and software, I can't install Dropbox. Tried all solitions, automatic and manual, without firewall, etc., to no avail.   Says it confirms the download...
Desktop
Error Messages
Install
Windows
  • TWOcvfan's avatar
    TWOcvfan
    3 months ago

    I had the same problem and using the offline installer worked 👍

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi there, 01SK1975, thanks for bringing this to our attention.

 

Have you tried installing the app using the offline installer, to see if that helps?

 

Keep me posted.

  • 01SK1975's avatar
    01SK1975
    Explorer | Level 3
    7 months ago

    Yes, with same error.

     

    "Confirmation that the downloaded file failed" ... probable it didn't download properly. The installationfile does so though.

  • 01SK1975's avatar
    01SK1975
    Explorer | Level 3
    7 months ago

    Tried using a different browser, first one was Edge. Now trying Brave it keeps waiting for download and retrying, until it also fails.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the update, 01SK1975.

       

      Hmm, can you try another browser, like Firefox or Chrome and let me know what you see with those?

      • Roumor's avatar
        Roumor
        New member | Level 2
        7 months ago

        I'm having the same problem! it happens when I open the downloaded file from your site.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Roumor, sorry to hear that!

       

      Have you tried downloading the installer from a different browser, to see if that makes a difference?

  • TWOcvfan's avatar
    TWOcvfan
    New member | Level 2
    3 months ago

    I had the same problem and using the offline installer worked 👍

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