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Forum Discussion
Can't open the Dropbox desktop application on Mac OS 13.4
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.
OS: Apple Ventura 13.4
M2 Proc
- Hi everyone,Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device.Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know.Thank you.
Dropbox app has gone from menu bar. Clicking on Dropbox App doesn't launch anything. Nothing syncing. No right click ability to Transfer, or copy a link etc. Ideas? (Didn't install anything new or do anything). Maybe it updated automatically overnight?
Me, too!
My MacBook Air is running macOS (Ventura 13.4 (22F66)). I noticed that Dropbox icon on the menubar had quietly disappeared with no error message, so I panicked and restarted the Mac again and again. No luck.
I double-clicked /Macintosh HD/Applications/Dropbox.app (Version 178.2.762), but it did not do anything at all after many tries.
I then went to Dropbox website and obtained DropboxInstaller.dmg. I double-clicked it, and it started Dropbox with the icon in menubar! I happily waited 1/2 hour for 100 000+ files to sync. When syncing was done, everything looked fine with BLUE dot on files as usual. However, Dropbox icon quietly disappeared after several minutes, just like before.The current location of my Dropbox folder is ~/Dropbox/. There is no CloudStorage in my ~/Library/ folder.
I am desperate, so PLEASE HELP!
Same problem for both me and my wife, both running Mac OS 13.4 on 14" MacBook Pros.
I am having the same issues on both my MacBook Pros running MacOS Ventura 13.4. The app completely disappears from the menu bar. I have done a clean uninstall. Reinstalling the app gets it going for a little while, once the indexing is done, only to have it quit.
Same issue with my MacBook Pro M1 Max. Running MacOS Ventura 13.4
Dropbox App Version v177.3.5390
- SAME
- Same in 12.6.6 on two Macs, one a clean install.
No menu, sync and context menu seem to work, but no access to Dropbox app in menu bar.
Dropbox just stopped working after upgrading my Mac to Ventura 13.4. I don't know if that's related but I've uninstalled and reinstalled but it still won't start up. There are a bunch of errors in the system console that I don't know how to read. I need dropbox to be working for work. Can I install an older version or something?
default 13:12:29.853816-0700 Spotlight ### [9] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0c0000070200a608000000fd0800000b 0x0c0000000000a208000000000800000b (null)
default 13:12:29.989324-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0c0000070200a608000000fd0800000b 0x0c0000000000a208000000000800000b (null)
default 13:12:30.603734-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:30.604000-0700 runningboardd Acquiring assertion targeting [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] from originator [osservice<com.apple.coreservices.launchservicesd>:373] with description <RBSAssertionDescriptor| "frontmost:1012" ID:411-373-823 target:1012 attributes:[
<RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveFocal" sourceEnvironment:"(null)">
]>
default 13:12:30.604065-0700 runningboardd Assertion 411-373-823 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) will be created as active
default 13:12:30.604573-0700 runningboardd Acquiring assertion targeting [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] from originator [osservice<com.apple.coreservices.launchservicesd>:373] with description <RBSAssertionDescriptor| "notification:1012" ID:411-373-824 target:1012 attributes:[
<RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"LSNotification" sourceEnvironment:"(null)">
]>
default 13:12:30.604613-0700 runningboardd Assertion 411-373-824 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) will be created as active
default 13:12:30.608021-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractiveFocal)
default 13:12:30.608553-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:30.608614-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:30.609081-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Set darwin role to: UserInteractiveFocal
default 13:12:30.609292-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:30.609541-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractiveFocal)
default 13:12:30.609596-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:30.609738-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:30.610203-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:30.610342-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:30.610498-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:30.681009-0700 dasd Trigger: <private> is now [com.getdropbox.dropbox]
default 13:12:30.682324-0700 dasd Trigger: <private> is now [com.getdropbox.dropbox]
default 13:12:30.778871-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 6.779486 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:30.919341-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 6.779486 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:32.825608-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:34.254250-0700 runningboardd Invalidating assertion 411-373-823 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) from originator [osservice<com.apple.coreservices.launchservicesd>:373]
default 13:12:34.266980-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:34.267021-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:34.267122-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Set darwin role to: UserInteractive
default 13:12:34.267149-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:34.267745-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:34.267386-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractive)
default 13:12:36.604846-0700 runningboardd Assertion did invalidate due to timeout: 411-373-824 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012])
default 13:12:36.810858-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:36.810959-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:36.811002-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:36.811144-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:36.811532-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractive)
default 13:12:41.136635-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)I'm getting the same issue. iMac running Ventura 13.4. Just stopped working today. I had to force quit using Activity Monitor before I could throw app in trash. Then I downloaded a new copy. It ran for a few minutes then stopped again for no reason I can figure out.
Exact same problem here... Dropbox suddenly stopped working on all my M1 Mac computers -- MacMini, iMac, and Macbook Air.
All machines are up to date with the latest software and running MacOS 13.4.
If I delete the app, reboot, and reinstall then it will work for a few minutes, then quits.
Same here. Some time ago, I'd had to switch on "install early releases" in Dropbox, because they hadn't updated their release for new versions of MacOS. I just switched it off, downloaded and installed the stable app and it's now fine. Like many people, Dropbox seems to have lost the habit of actually testing before going to beta
- Megan
Dropbox Staff
Hi tonyd256, let's jump right into this!
You mentioned that you see these errors in your system console. However, can you clarify what happens when you try to open the app?
Do you maybe get a blue hyperlink with a Dropbox error there? If so, feel free to attach it here.
Keep me posted!
Megan, thanks for the support here.
It seems that many, perhaps even thousands of your customers had this issue, and I think it behooves you to post an explainer and pin it to the top of this forum—and/or push an update that resolves it ASAP.
Fortunately, I was able to fix the issue without too much trouble:
1. Turned off the "Early releases" option in "General" preferences on Safari browser at: https://www.dropbox.com/account/general
2. Cleared Safari cache, then quit and reopened it and logged back into Dropbox to confirm the above change.
3. Downloaded and installed build from: https://www.dropbox.com/install
I know this hasn't worked for everyone—and while clearing the Safari cache and restarting it might have been overkill, I would encourage anyone still having issues to be sure to verify that "Early releases" is toggled off before downloading the installer (and if the download page was already open, make certain that it's at least been refreshed since changing the settings). I believe I saw a post suggesting that different versions are downloaded from that page depending on the app's current preferences.
The strangest part for me is that I had already turned off "Early releases" in my browser ages ago, thanks to a suggestion from your support team—and I'm 99.9% sure I didn't reenable it, given the issues it caused me in the past. Is there a chance that Dropbox automatically/accidentally reenabled it without my knowledge?
Thanks in advance!
William
Suddenly Dropbox not working on all of my Mac. I've two macbook pro and 3 iMac all OS is Ventura 13.4
I am having the same problem with the same system.
Now I'm in chat with support team
I have a brand new MBA 15" M2 - and was DB app was fine yesterday and the app died today. After three re-stalls, seems to be ok now. Odd for sure.
Ventura 13.4
Having a similar issue it seems. It was working fine last night / this morning (possibly) but has since crashed and won't start. I tried a clean install (deleting all DB files from library) and it started, only to disappear when I went to right click on folder to share in finder. Horrible!! I just had to do a really headache-inducing clean install after dealing with massive issues with Beta last month! (currently using the non-Beta version)
- Emma
Community Manager
Hi everyone,Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device.Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know.Thank you.Is this still an issue for anyone. Luckily, it seems I missed the previous time it happened, but last night today I am experiencing the same issue as everyone else.
Tried reinstalling Dropbox app, but it won't even start.
- Megan
Hi MountainDog, let's jump right into this!
Did you initially install the app using this link? Did it crash immediately when you tried to open it?
Also, was it a silent crash, or did it give you an error? If you could recall the version that you installed, which caused the crash feel free to let me know.
Keep me updated, and we'll take it from there!
Excellent.
Yes, I used the link you posted. Some observations, it seemed to take a long time to install. You click the DB icon and wait, and finally, prompt to install. Second, it would crash silently without an error. The icon on top would disappear, and in the Activity Monitor app, it would say not responding in red. I tried several versions from this page, even a beta version.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/bd-p/101003016
All of them would crash. I might have spoken too soon; the intel version died. Keep in mind this is a brand-new Mac, if that means anything. 🙂
- I have a M1 Max MacBook Pro running 13.4. I am experiencing the same silent crash. I am constantly reinstalling DB to try to get DB to function again. It functions from a few seconds to a few minutes. I see the same “not responding” note on Activity Monitor. This issues seems to have come up very recently like yesterday or today.
I had the same on multiple macs, all silent crashes, no error messages
Hi there..... I appear to have a similar problem... Dropbox keeps closing. Happened out of the blue.... It was working fine and when I looked 30 mins later it had closed. I had not installed anything or done anything different other than scan some pages to my dropbox folder which I had done hundreds of times before. Reinstalled Dropbox from the website........ It opens as normal and then within a minute just closes. Tried doing this a few times. Once it got all the way through indexing (45,000 files)and then a few moments later again just closed. Point at which it closes appears to be random. I am using MacOS Ventura 13.4
Help please.....
Also on Apple Silicon macOS 13.4 and yesterday noticed the Dropbox icon had disappeared in the menu bar and listed as (Not Responding) in Activity Monitor. Did an advanced uninstall as outlined in this article and was able to get Dropbox up and running again. It started an initial indexing of my files and then again menu item vanished and listed as (Not Responding) in Activity Monitor. Back where I started.
I have a brand new MBA 15" M2 - and was DB app was fine yesterday and the app died today. After three re-stalls, seems to be ok now. Odd for sure.
Ventura 13.4
Turned Off early release under settings on the DB Website settings - then installed this older version, and is stable, 100% sync, and NO issues.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-176-4-5108/td-p/691723
15" M2 MBA with 13.4 Ventura
Dropbox was working perfectly fine for me yesterday. Suddenly today, my Dropbox desktop app no longer opens. I tried doing this on my M1 mac mini and macbook pro! I've tried reinstalling it and after reinstallation, it opens (i can see the icon on the menu bar) for like 5 mins and then crashes. Once crashed, it no longer opens up, even if I force quit and try again. The only way to start it back up again is to reinstall (in which case it stays open for 5 mins).
This is a completely new issue and is priority ONE for me. My entire workflow heavily relies on Dropbox syncing between my 4 machines and I cannot get anything done at this rate!
Any help would be severely appreciated.
Spoke to Dropbox support. Basically a beta update was released last night so if you're signed up for "Early Release" downloads then you probably have this issue. To fix this first go to dropbox.com then Settings>General and then unselect Early Release. Then go to "https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-176-4-5108/td-p/691723" and download the last stable build and reinstall!
Worked for me!
Thanks. Mine has been up and stable for more than an hour after uninstalling and installing this stable version.
I also turned off the 'early releases' in my options.
Hopefully this fixes it, but it's already been working longer than it has been for the last day so I'm optimistic!
Running Ventura 13.4 here on an M2 MBP with the identical issue. Started on 6/15/23. Reinstalled it twice now after removing not only the app, but also the index files. You see the icon leave the menu bar and you can't relaunch it. Craziness...
Hello,
I had the same issue so I asked in the Dropbox chat support. The person assisting me said I am not using the "stable version" (or a beta version) so she guided me through unchecking my option preference for including me in the early releases and downloading a stable version. I am pasting her instructions below FYI; but I suggest you contact the chat support. Hope this helps!
===========
"It appears that you are running a beta (or experimental) build of the Dropbox desktop application. As beta builds are still in the testing process, you could experience some issues or an inconsistent experience."
"I need you to go here : dropbox.com/account/general"
"From the "General" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" since it is checked"
"Then, use the following link to install the latest stable version of the Dropbox desktop application:
dropbox.com/download
Once you install the stable build, it might take some time to re-index the files and sync any pending changes."
same exact problems on multiple macs, both intel and M2 chips, all Ventura 13.4. no fix with multiple reinstalls, website access to DropBox seems unaffected
