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Forum Discussion

Thibaut Seville's avatar
Thibaut Seville
New member | Level 2
3 years ago

Compatibility with MacOS Monterey 12.1

Hello,  I recently purchased a MacBook Air with its system "MacOS Monterey 12.1". I tried to install the application Dropbox but every time I tried, my computer doesn't want to install it : the down...
Desktop
Error Messages
Mac
Setting up the apps
Sync
  • Megan's avatar
    Megan
    3 years ago

    Hi Thibaut Seville, are you doing okay? 

     

    Can you also try the offline installer from this link?

     

    Let me know if you come across any issues when trying to install it. 

     

    Thank you! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi dashingdan do the files have a green tick on them when you view the files in Finder?

dashingdan's avatar
dashingdan
Explorer | Level 4
3 years ago

No they do not!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Do they have any icon on them at all, or just no green ticks? Is the Dropbox desktop application installed on your machine?

    • dashingdan's avatar
      dashingdan
      Explorer | Level 4
      3 years ago

      Yes the app is installed (im a long time user) it has a small grey cloud next to each photo, when I click it they will open, but again if I try to upload or post a photo that is stored in dropbox cloud to any online application I get a zero bytes received error from any and all platforms!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey dashingdan, sorry to jump in, but it sounds that your files are online only.

         

        Do they give you the same errors if you set them to be available offline before using them on other platforms? 

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