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Forum Discussion

phantomenacer's avatar
phantomenacer
Helpful | Level 6
11 months ago

"Could not complete sign in. Please try again" error on Win11

Hello, I am running windows 11, and had to update my username as windows truncated to 5 characters. I successfully followed the following guide to update the username: https://www.elevenforum.co...
Account Access
Desktop
Error Messages
Setting up the apps
Windows
  • phantomenacer's avatar
    phantomenacer
    10 months ago

    I use Chrome as default, I switched to Edge and that did the trick, was able to get the popup and logged in successfully and files syncing.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

What is the default browser on your computer? Are you able to use the connect a computer feature to login to your account?

phantomenacer's avatar
phantomenacer
Helpful | Level 6
10 months ago

I use Chrome as default, I switched to Edge and that did the trick, was able to get the popup and logged in successfully and files syncing.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Awesome news phantomenacer!

     

    Wishing you a great week ahead! 😎

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