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Forum Discussion

Mark G.16's avatar
Mark G.16
Explorer | Level 4
2 years ago

Desktop App won't start any more

My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to clear some space. Not sure if that had anything to do with it, but very frustrating. I'm attaching a screen grab of the error message. I have uninstalled/reinstalled twice, and even let D-Box create/sync with an App-Chosen location for the folder. 

 

  • Megan's avatar
    Megan
    2 years ago

    Hi jigsaw83, I checked, and it seems you were using a beta version of our app.

     

    Can you try to switch to a stable one, and check how things go? You can do this by accessing your account settings on the Dropbox website and turn Early releases off. 

     

    Once that is done, feel free to re-install the app. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey Mark G.16, sorry to hear about this.

     

    Could you click on the blue hypertext and send us the full error log so that we can have a look too?

     

    Thanks!

    • Mark G.16's avatar
      Mark G.16
      Explorer | Level 4

      Walter and everyone,

       

      The workaround for the foreseeable future over here seems to be to uninstall/re-install Dropbox, let the App start and sync, and then don't turn the computer off...ever. Strange that this has never come up before. Maybe Dropbox does not like something in the shutdown/restart/reboot sequence, and then just won't start. I hope someone can see something in the error report though, so that I can turn the computer off again sometime. 

    • Mark G.16's avatar
      Mark G.16
      Explorer | Level 4

      Thanks for the reply Walter! Here the text of the error log: 

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 177.4.5399
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
      bn.is_frozen: True
      machine_id: a82fa33e-e516-4993-aba8-0a75511c95b8
      pid: 2928
      cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
      real_path='C:\\Program Files (x86)\\Dropbox\\Client'
      mode=0o40777 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      HOME: None
      appdata: 'C:\\Users\\482ma\\AppData\\Local\\Dropbox\\instance1'
      real_path='C:\\Users\\482ma\\AppData\\Local\\Dropbox\\instance1'
      mode=0o40777 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      dropbox_path: 'C:\\Users\\482ma\\Dropbox'
      real_path='C:\\Users\\482ma\\Dropbox'
      mode=0o40555 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
      real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
      mode=0o100777 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
      real_path='C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
      not found
      parent not found
      TMP: C:\Users\482ma\AppData\Local\Temp
      TEMP: C:\Users\482ma\AppData\Local\Temp
      tempdir: 'C:\\Users\\482ma\\AppData\\Local\\Temp'
      real_path='C:\\Users\\482ma\\AppData\\Local\\Temp'
      mode=0o40777 uid=0 gid=0
      parent mode=0o40777 uid=0 gid=0
      Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 5272, in _setup_root_for_account
      File "desktop/dropbox/client/features/cloud_files_migration/gating.py", line 29, in should_migrate_to_cloud_files
      File "desktop/dropbox/client/installer/win_installer_sparse_msix.py", line 156, in is_sparse_msix_registered
      _bowbow.hresult_error: 0x87AF000B: The database disk image is malformed

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