We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

pwlt's avatar
pwlt
Helpful | Level 5
3 years ago

Difficulty Installing Dropbox on M1 Macbook Pro - "Download Failed"

I find myself unable to install dropbox on this Macbook.   I am able to get the "dropbox installer" on the computer. When I start the process, the progress bar begins loading. I've tried dozens of ...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago
    Hey pwlt, sorry to jump in here, but could you try installing the app from this page and let us know how it goes?

    Also, have you rebooted your computer at all lately? 
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi pwlt, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any progress!
  • pwlt's avatar
    pwlt
    Helpful | Level 5
    3 years ago

    Thank you very much for the help! At the moment, still stuck though. 

     

    I normally use Chrome, but switched to Safari - I tried it a half dozen times and the same thing happens. 

     

    You know more than I do, but I'm not sure it's the web browser. The reason I say this is that I seem to be able to download the "Dropbox Installer" on to the computer just fine. When I open the dropbox installer, a pop-up opens with a dropbox icon saying "Install Dropbox, double-click the item below". After I double click this, dropbox seems to begin installing - even with a progress bar. But, the installation lasts for a few minutes and the progress freezes around 35%. After a few minutes, the "Download Failed" message pops up. 

     

    Anyway, thank you again if you continue helping.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey pwlt, sorry to jump in here, but could you try installing the app from this page and let us know how it goes?

      Also, have you rebooted your computer at all lately? 
      • pwlt's avatar
        pwlt
        Helpful | Level 5
        3 years ago

        I appreciate any help you can give - thank you. 

         

        I've seen similar posts work for others, but haven't tried them because the versions seemed older. So, I'm hopeful.

         

        That said, after downloading from the link you posted, when I open the file I receive this message: "The disk you attached was not readable by this computer."

         

        It's very possible, even likely, I am doing something wrong. I just don't know what it is. 

         

        Thank you again. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!