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Fuquan's avatar
Fuquan
Explorer | Level 3
3 years ago

Dropbox application not installing on MacOS Ventura

Hi

I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to the dropbox site, and downloaded what I assumed was the latest app version. I went to install it and it refuses to install...literally, nothing happens.  Can you help me understand what's going on? Thanks,

Desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

    • Fuquan's avatar
      Fuquan
      Explorer | Level 3
      3 years ago

      Thanks, Hannah, That worked. 😉

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Happy to hear that, Fuquan!

         

        If you need anything else, make sure to let us know.

         

        Have a great week ahead!

    • SPZero's avatar
      SPZero
      Explorer | Level 3
      2 years ago

      It won't work for me. When i click on the icon in my menu bar, a box opens and a seres of ble trapesoids move aorund but nothing happens.  I can access dropbox through google, but the icon doesn't work?

       

      • Denis_98's avatar
        Denis_98
        Explorer | Level 3
        2 years ago

        No problem with me, the icon works OK, links and all

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Claude-Yves PELSY, could you click on the blue hyperlink in your error message and send us the whole error log?

     

    This would help us assist further. 

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