You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Robert F.41's avatar
Robert F.41
Helpful | Level 6
2 years ago

Dropbox changed location, now lots of "conflicted copies".

A couple of days ago Dropbox updated itself by moving my Dropbox files to ~/Library/CloudStorage/Dropbox.  Ever since then, I'm seeing all kinds of duplicate folders that have "conflicted copy" in the file name.  This wasn't happening prior to this change.  Before this, everything was running smoothly and my Dropbox files were always being synced across my two computers.

 

What's going on here?  It seems like Dropbox has broken my file system and I'm unsure of which copy of each folder I should be saving, the original or conflicted copy.  What do we do?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Robert F.41, let's jump right into this! 

     

    You mentioned that you have some issues syncing files ever since that latest change, and that you have some conflicted copies in your Dropbox folder 

     

    Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status and the version of the app you're using?

     

    As for the conflicted copies, and what you can do to remedy them, you can have a look into this article.

     

    Keep me posted!

    • MitjaBosnic's avatar
      MitjaBosnic
      Helpful | Level 5

      I had the same issue and it's definitely not a sync thing. Dropbox just moved all the folders that I used to have in my "root folder" or whatever you'd call it into a folder called "Mitja [removed]". I tried moving them back but it seems like I can no longer have any files or regular (non-team) folders there. This just deleted all my shortcuts, many of which were used to share files directly to hundreds of our customers.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey MitjaBosnic, sorry to see you're having this issue.

         

        Can you please check the 'sync' tab in your Dropbox preferences and let us know what the location of your Dropbox folder is?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for clarifying, Robert F.41.

     

    I understand you're referring to the file system change, due to updating your Dropbox Business team to the newer version.

     

    I do understand your frustration over this and will make sure that your comments are passed along to our team.

     

    I would suggest that you take a look at this article for more info on this update and if you have more questions, please let us know.

    • MitjaBosnic's avatar
      MitjaBosnic
      Helpful | Level 5

      Hi Stuart, I spoke to Dropbox support about this exact issue and they said it's expected and unavoidable with the new update to the Dropbox Team system. Now, all files and non-team folders need to be placed in your "member folder" so everything that was directly in the root folder before is affected. It sucks but looks like there's nothing to do.

      • Stuart M.12's avatar
        Stuart M.12
        Helpful | Level 6

        yes; i also read all the checklists before the update. I have also reread it. I have seen no advantages to having changed the paths and ruining all of our existing bookmarks, shortcuts, links, etc.