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Ozone's avatar
Ozone
Helpful | Level 6
7 years ago
Solved

Dropbox error - couldn't start Dropbox on Ubuntu

Couldn't start Dropbox.    error after fresh install of Ubuntu 18.04

  • Hey    I’d happily further investigate more closely & help you work towards a solution on this matter, thanks for posting us on the Dropbox Forum! 
     
    As it's my understanding that this issue pertains to your current setup, I’ve made sure to create a ticket on your behalf on our system, so as to check your account specifics on my tools & follow-up with you there. Whenever you have some spare time, please have a look at your inbox for my latest message & let me know here if you have any issues locating it. 
     
    I’m looking forward to hearing back from you on our email correspondence, so as to work on that with you towards a fix!
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    After the fresh install have you done a full clean install of Dropbox?
    • juanvmtz's avatar
      juanvmtz
      Explorer | Level 3

      Sorry for my english. I upgraded from Ubuntu 17.10 to 18.04, but I get the same error.

       

      I'm find that with the upgrade the dropbox config file it's missing. I have connected again my dropbox user and 'linked' the computer. The daemon has begin to work... uploading again all my files...

       

       

       

      • Ozone's avatar
        Ozone
        Helpful | Level 6

        Hi, 

        I cant start the dropbox application itself

  • Humphrey's avatar
    Humphrey
    New member | Level 2
    Try using the icon on the desktop instead or the Dropbox folder
  • mr_mke's avatar
    mr_mke
    Explorer | Level 4

    I am using Linux mint 20.3 cinnamon

    suddenly the dropbox app does not start and when I try to start it manually I get this message

    dropbox start -i
    Starting Dropbox...Traceback (most recent call last):
    File "/usr/bin/dropbox", line 1603, in <module>
    ret = main(sys.argv)
    File "/usr/bin/dropbox", line 1592, in main
    result = commands[argv[i]](argv[i+1:])
    File "/usr/bin/dropbox", line 1443, in start
    if not start_dropbox():
    File "/usr/bin/dropbox", line 763, in start_dropbox
    subprocess.Popen([DROPBOXD_PATH], preexec_fn=os.setsid, cwd=os.path.expanduser("~"),
    File "/usr/lib/python3.8/subprocess.py", line 858, in __init__
    self._execute_child(args, executable, preexec_fn, close_fds,
    File "/usr/lib/python3.8/subprocess.py", line 1704, in _execute_child
    raise child_exception_type(errno_num, err_msg, err_filename)
    OSError: [Errno 8] Exec format error: '/home/mr_mke/.dropbox-dist/dropboxd'
    Error in sys.excepthook:
    Traceback (most recent call last):
    File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook
    with os.fdopen(os.open(pr_filename,
    FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_bin_dropbox.1000.crash'

    Original exception was:
    Traceback (most recent call last):
    File "/usr/bin/dropbox", line 1603, in <module>
    ret = main(sys.argv)
    File "/usr/bin/dropbox", line 1592, in main
    result = commands[argv[i]](argv[i+1:])
    File "/usr/bin/dropbox", line 1443, in start
    if not start_dropbox():
    File "/usr/bin/dropbox", line 763, in start_dropbox
    subprocess.Popen([DROPBOXD_PATH], preexec_fn=os.setsid, cwd=os.path.expanduser("~"),
    File "/usr/lib/python3.8/subprocess.py", line 858, in __init__
    self._execute_child(args, executable, preexec_fn, close_fds,
    File "/usr/lib/python3.8/subprocess.py", line 1704, in _execute_child
    raise child_exception_type(errno_num, err_msg, err_filename)
    OSError: [Errno 8] Exec format error: '/home/mr_mke/.dropbox-dist/dropboxd'

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey mr_mke, welcome to our Community! 

       

      Have you tried out these steps, in order to perform an advanced re-install on your end? 

       

      Give it a go, and keep me posted. 

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