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panttaja's avatar
panttaja
Helpful | Level 5
7 months ago
Solved

Dropbox is stuck on 'Starting...' on my new Mac computer.

I just used Migration Assistant to move to a new MacBook Air. Clicked on the Dropbox icon in the menu bar - it said Starting. I have uninstalled Dropbox and reinstalled it. When I start up the computer - and click on the icon - it says Starting. So far I have waited for an hour. I used Activity Monitor - and it doesn't look like Dropbox is doing anything. No CPU usage, no Disk usage, no Network.

 

I have tried a couple of different networks (including going in to a Starbucks). The networks were all fine. 

 

I am assuming there is some relic from the original installation that is causing it issues.

 

It is terribly frustrativing that Dropbox just displays this one message - surely they realize something is wrong. I have wasted several hours trying - and retrying - things like uninstall and re-install.

 

Dropbox still works on the original computer - and in the browser. But this unfortunately leaves me with a useless new computer while I wait for Dropbox (the company) to wake up tomorrow and perhaps get back to me.

 

Mac M3 14.6.1. Latest version of Dropbox 206.4.6506

 

 

 

 

desktop
Mac
Setting up the apps
  • panttaja's avatar
    panttaja
    7 months ago

    I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    I’m sorry to hear about this, @panttaja. 

     

    When reinstalling the Dropbox app, did you also perform an advanced reinstall? 

     

    I could also locate your support ticket in our system and I’ve left our team an internal note on your behalf.

     

    Keep me posted for any updates.

    • panttaja's avatar
      panttaja
      Helpful | Level 5
      7 months ago

      Thank you for the suggestions - the advanced reinstall link you sent is for a windows machine. I am running no a mac. I will dig and see if I can find a similar post for my mac.

      • panttaja's avatar
        panttaja
        Helpful | Level 5
        7 months ago

        I found the Mac tab in this post - I will try these items. Unfortunately Dropbox requires me to download the app each time I do this - and I have uninstalled Dropbox a dozen times in trying to solve this. It is tedious. 

         

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