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Forum Discussion
Dropbox Paper - "Dropbox refused to connect" when inserting video on paper
I am suddenly getting this error when uploading video links to dropbox paper. Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating. I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of unrelated chrome extensions (saw that as a suggestion on here).
But the issue persists.
- Walter
Dropbox Staff
Hi there Stirling Projects, sorry to hear about this.
Can you please clear your browser's cache or try another browser and let us know if this persists?
If it does, you might want to check if your browser is up to date too.
In any case, please keep us posted!
Walter Thanks for the quick response.
Emptied the cache, and updated Chrome. Relaunched and tried again, and the issue persists.
Also tried in Safari, and the result is the same.
- Walter
Did you try an incognito or private browsing window as well Stirling Projects ?
Also, what type of files are giving you the error and how large are they?
I am using Dropbox Paper in Chrome.
I am using my work profile in the browser and my personal email as login for Paper.
Until today everything has worked fine and dandy, but since dragging 5 pdf:s from my hard drive to a Paper document,
I get "www.dropbox.com refused to connect." every single time. I have tried to empty the cache, restart Chrome, log out
and log in again and adding the same files by using the /dropbox command.
The result is still the same. I can add and access pictures. I can add pdf:s but not access them in read mode.
Note that this all worked just fine a few weeks ago, i.e. before my vacation.
Good to know is that I am on a MacBook Pro.
Same issue here - none of the fixes above work. I cannot upload any video to Dropbox Paper even if the video is already on Dropbox!
