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FlancoBianco's avatar
FlancoBianco
Helpful | Level 6
3 years ago
Solved

Dropbox won't start when I boot my computer up

I use Windows 11. I have uninstalled, then reinstalled the app; I've allowed the app to start on system startup; I've changed my startup settings so that Dropbox will start as soon as I boot it.


However, after a day, my startup settings reset and Dropbox won't start at startup. I go into my startup settings and see that startup is now disabled (the app still says it will start at startup).

 

I have no idea why this is doing this. Why is my computer disabling it? Anyone have any ideas?

desktop
Dropbox Basic
Setting up the apps
Windows
  • FlancoBianco's avatar
    FlancoBianco
    3 years ago

    I disabled it and it came back on when it restarted, but at the same time Dropbox worked, so perhaps it was related to Avast being off when I rebooted.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey FlancoBianco, sorry to hear you're having issues with this.

     

    May I ask if you have any antivirus or firewalls running on your computer?

     

    Also, what's the version of the desktop app on your computer as shown in your taskbar?

     

    Thanks!

    • FlancoBianco's avatar
      FlancoBianco
      Helpful | Level 6
      3 years ago

      Hi Walter,

       

      Yes, I use Avast as my antivirus.

       

      The version is 167.4.4719.

       

      Thanks for your help!

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Can you disable it temporarily and let me  know if the issue persists FlancoBianco?

         

        Thanks so much!

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