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Forum Discussion

kishan_raval's avatar
kishan_raval
New member | Level 2
6 years ago

Error 0x80096010 while installing on Windows Insider Build 1903

i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance

Desktop
Error Messages
Setting up the apps
Windows
  • Jay's avatar
    Jay
    6 years ago
    Hang on, I’m noticing a pattern here. 
     
    Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
     
    From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
     
    While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
     
    If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.
  • Jay's avatar
    Jay
    6 years ago
    I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.
  • BrunoCarvalho's avatar
    BrunoCarvalho
    Helpful | Level 5
    6 years ago
    This is a error of dropbox application, install without give admin permissions. The application will have some problems but it can be used, I have already contacted the support.
    • protoror's avatar
      protoror
      Explorer | Level 4
      6 years ago

      not work, i try run install as admin on win 10 insider and always get error 0x80096010 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hi protoror, make sure when you run the installer that you don’t right click the installer and ‘Run as administrator’, otherwise you’ll experience issues later.
         
        Are you installing on a work or home computer? Have you tried temporarily disabling the antivirus software to ensure the installation progresses as normal?
         
        Any details you can provide would be great!
  • PocketSquare's avatar
    PocketSquare
    New member | Level 2
    6 years ago

    Hey Dropbox community! 

    I've recently "refreshed" my Win-10 x64 machine (reinstalled Windows, did not delete files), and can no longer install Dropbox.

    Attempting to use either the full installation or web installer packages results in the same error: 

    "Dropbox Update installation failed with error 0x80096010"

    I've tried the usual remedies: scrubbed hard drive of any trace of Dropbox, deleted registry files, etc. No dice. 

    Any help is more than greatly appreciated!

    Thanks,

     

    Matt

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