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Forum Discussion

KitCase's avatar
KitCase
Explorer | Level 3
6 years ago

Error says my Windows 10 NTFS C drive file system is no longer supported, hasn't synced in weeks

I'm a bit desperate for a solution, I've been talking to Dropbox support and even escalated my problem to tech (who haven't been very helpful with long pauses in communication I can't get help prompt...
Desktop
Error Messages
Setting up the apps
Sync
  • Lusil's avatar
    Lusil
    6 years ago
    Hey again KitCase, 
     
    To reach back to my colleague, you can send a reply to the email discussion you previously had with them and, in the meantime, I’ve also given them a nudge. 
     
    In your reply, please let them know of any relevant info regarding the behavior you experienced recently so that they have a better understanding and investigate appropriately for you. 
     
    Once again, sorry to hear that you’re still having issues with this and thank you in advance for your cooperation. 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Sorry to hear that, KitCase. 
 
Since you’ve carried out some initial troubleshooting steps - awesome work! - in order to further investigate this, we’d have to continue via email due to account-specific details that are necessary. 
 
As you mention that you’re already in touch with one of the members of the team, I was able to locate your ongoing communication and have passed your comments along to them. 
 
When they have more info on the matter they’ll get back to you as soon as possible. Rest assured, they’ll do their best to assist you.
 
In the meantime, if there is any further pieces of information that would help the investigation, please let them know as it would help them efficiently troubleshoot for you. 
 
Thank you in advance for your patience!
  • KitCase's avatar
    KitCase
    Explorer | Level 3
    6 years ago

    Are there any updates on this? I'm entering week 2 of this issue

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 years ago

      You should contact Support directly for assistance.

      Open your ticket here: https://dropbox.com/support
      Track your ticket here: https://dropbox.zendesk.com

      Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

      • KitCase's avatar
        KitCase
        Explorer | Level 3
        6 years ago

        I have been in contact with tech, nothing has changed since yesterday but now my dropbox is now working on startup and syncing this morning. I'll report back if it seems like the issue is fixed

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