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Forum Discussion

KitCase's avatar
KitCase
Explorer | Level 3
6 years ago

Error says my Windows 10 NTFS C drive file system is no longer supported, hasn't synced in weeks

I'm a bit desperate for a solution, I've been talking to Dropbox support and even escalated my problem to tech (who haven't been very helpful with long pauses in communication I can't get help prompt...
Desktop
Error Messages
Setting up the apps
Sync
  • Lusil's avatar
    Lusil
    6 years ago
    Hey again KitCase, 
     
    To reach back to my colleague, you can send a reply to the email discussion you previously had with them and, in the meantime, I’ve also given them a nudge. 
     
    In your reply, please let them know of any relevant info regarding the behavior you experienced recently so that they have a better understanding and investigate appropriately for you. 
     
    Once again, sorry to hear that you’re still having issues with this and thank you in advance for your cooperation. 
KitCase's avatar
KitCase
Explorer | Level 3
6 years ago

Dropbox started up this morning, it gave me the error again. Back to square one.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Sorry to hear that you’re still having trouble with this. 
     
    I understand how important this if for you, however, as Rich and I mentioned previously, since this requires a more in-depth investigation, I'm afraid there’s limited troubleshooting we can do here for security and privacy purposes. 
     
    I was able to have a look again from my end and can see that a specialized member of the team is looking into this matter for you. Please direct any further info or questions you have on this to the email discussion you have with them so that they can assist accordingly. 
     
    Thanks in advance for your patience and cooperation, KitCase!

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