Forum Discussion

InsomniaStudios's avatar
InsomniaStudios
New member | Level 1
2 months ago

File Explorer automatically opens when app launches at startup on Windows

As the title says my dropbox folder in file explorer for some reason has started to automatically open every time I start my laptop / the dropbox app launches. I have not changed any settings (to the best of my knowledge) but for the life of me can't figure out how to prevent this from happening.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for your patience on this, Nuber Lone.

      According to the release notes provided in v214.4.5217 here, if you try to open the Dropbox app while it's already launched, the File Explorer will open up.

      With that in mind, if this isn't the case for you (meaning if the Dropbox app hasn't launched when you run the installer), please let us know what you see in the Task Manager right before you start running the desktop app.

      • Nuber Lone's avatar
        Nuber Lone
        New member | Level 1

        That's exactly what we don't want to happen. When we open the Dropbox app, if it's already launched, we don't want the file explorer to open.
        Why did they add that behavior? It's completely unnecessary

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi InsomniaStudios, thanks for bringing this to our attention.

     

    Could you try reinstalling the Dropbox desktop application without uninstalling it first by clicking this link?

     

    Keep me updated with any progress!

    • tzvi melamed's avatar
      tzvi melamed
      New member | Level 1

      Hi,  It happens to me also, in the last few days.  It's very annoying.

      please resolve the problem asap.

      thanks, Tzvi

    • InsomniaStudios's avatar
      InsomniaStudios
      New member | Level 1

      Sorry for the delay in responding, but no this did not work for me, the behavior is still happening.

    • Nuber Lone's avatar
      Nuber Lone
      New member | Level 1

      I have the same problem; I already tried reinstalling, but it doesn't fix it. The file explorer keeps opening automatically

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi Nuber Lone, could you follow these steps to disable the automatic startup, and then try rebooting your machine to see if the issue is repeated?

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