How could I get Dropbox Paper 2020?

Hi guys, I'm a long time dropbox paying subscriber, and I jumped on Paper way back when it originally launch. I didn't use it much then, but I have a use-case for it now, but it seems like my account is stuck on the old version of Paper, and not the new version of Paper 2020. According to the FAQ, Paper 2020 is only available to new users...like what? It's been 4 years (assuming the 2020 is the year the Paper 2020 launched) and you still haven't migrated legacy PAYING subscribers to the new version yet?! 

Using the legacy Paper won't work for my use case, as I need to manage my Paper files and other files in the same dropbox folder. So basically until that feature rolls out to me, I can't use dropbox for this project. Seriously considering if using dropbox is even worth my time anymore.

I asked in the chat service, and they told me that this feature is only for accounts opened after 2020. Also, according to them, the “old” accounts don't have this functionality, and we can only access papers through the website or the app.

Hi marcio_at_zam,

I was in the same case. Dropbox can fix this for you but you need to enter a support request and insist. The thing is that there is a small risk involved (mainly of not being able to find existing Paper docs) and for this reason they still haven't rolled out the solution to all users. You just need to confirm that you're willing to accept this risk. For me it's working fine now, I can create Paper docs in Dropbox folders.

It's been 3 years since the 2020 release. And... our account still doesn't have the ability to merge the file structure of Dropbox storage with the Dropbox paper file structure. Very disappointing.

How can I get 2020 release?

I set 'Early releases' turn on but nothing happen in an hour...

I was looking to move some of my teams organisational aspects and time-lining over to Dropbox Paper.  I used Paper in it is early days and it was OK but lacked some basic functionality which would have made a good tool; but, I had heard that Paper had been upgraded and was interested to see if it would work for me.  It sounded like it would as it now could store directly to dropbox folders (like Google Docs does) plus other new features.  After several hours of research and faffing about, along with speaking with the help desk I discover that these new features are only available to new users.  I am sorry but WHAT?

I have business account and since the new Paper was released in 2020 have given dropbox THOUSANDS of dollars in fees but for some reason Dropbox doesn't see it as a priority to look after those who pay them money.   I can't see how this would even get past consumer affairs.  To make matter more irksome I started this plan in 2020 so when it was released was even a pretty new customer.   Dropbox says it is working through issues which meant paper didn't integrate with existing files; but they have been doing that for three years.   If the program was that far off finished in 2020 why release it at all?  The only cherry in the subscription models that we, as purchasers, are now forced to be a part of is that we receive the latest releases and no longer have to but the program outright every few years.   That Dropbox are not playing their part in the deal beggars belief. 

My new idea??  Look after your customers Dropbox.  They might stay.  Very interested to hear what the development team has to say about this. 

Please help with these questions:

1. In my Dropbox folder, I can't create dropbox paper; I can only create word and Google Docs. 

2. is it because I am using the old release, how to update to new release?

This is the most stupid thing Dropbox could have done. I mean not upgrading everybody at the same time!  Over 2 years of transition if absolutely unacceptable. Through all my frustration, I found a temporary workaround:

My partner is on the 2020 release and I'm not. First, my partner created a Paper document and put it into a project share folder. (No need to share it because it's already in a shared folder) Everybody can see the .paper document. (I couldn't create that file without the 2020 release) When I need a new document, I duplicate that file, move it to wherever I want, rename it and reformat it.  That's how I can use Paper like a 2020 release without having it.  

For the document that already exists, I had to copy-paste the content from the old to the new document....   for each one. I was lucky, I had just a few.

I hope this will help someone and calm some frustrations. 

However, my deception toward Dropbox is unrepairable. 

I seem to be on the pre 2020 dropbox paper account where all my docs are arranged in paper.dropbox.com. i need to collaborate with another user who has migrated and all their .paper docs are in their dropbox folders. as a result we cant see each others stuff in shared folders. 

how do i migrate my account to the new 2020 version?

We don't use Dropbox paper because it is not properly connected to Dropbox. It's illogical that you cannot use Paper for ideas generation then not file it in the relevant folder in Dropbox itself (i.e. if you're working on a project, have brainstorm session). Major draw back for us.