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Forum Discussion

skotov's avatar
skotov
Helpful | Level 6
7 months ago

How to upgrade to Dropbox for macOS on File Provider?

I've recently purchased a new Macbook Pro (Apple M3 Pro, running MacOS 14.5) and installed Dropbox. However, it shows that I'm not eligible for the version on File Provider which causes me issues wit...
desktop
Error Messages
Mac
Setting up the apps
  • skotov's avatar
    skotov
    7 months ago

    Looks like everything is working great after the migration, thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey skotov, keep in mind that we have temporarily paused updating new users to Dropbox for macOS on File Provider. However, your Dropbox desktop app for macOS will still work as normal.

 

This pause is temporary, and once updates have restarted, you’ll be able to complete the process through the Preferences page.

 

Thank you!

  • skotov's avatar
    skotov
    Helpful | Level 6
    7 months ago

    Megan, thank you! I'm wondering when did this pause come into effect and when you expect to allow upgrades again?

  • skotov's avatar
    skotov
    Helpful | Level 6
    7 months ago

    Megan, really struggling with lack of proper sync. Is there a way to force the update for me? When you expect the pause will be lifted? 

     

    Thanks

    • skotov's avatar
      skotov
      Helpful | Level 6
      7 months ago

      as an update, I just received the notification that I can now upgrade to the File Provider. Hope the process runs smoothly.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        That’s great news, skotov! Let me know if everything goes well with the migration.

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