We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

johnhalldesign's avatar
johnhalldesign
Collaborator | Level 8
6 months ago

What is the best way to upgrade to Mac Sonoma and Dropbox File Provider?

So been avoiding making any changes for over a year now since things have been working relatively well with the Old Dropbox on two Macs running OS Ventura 13.5, even with the issues around online-onl...
Desktop
Install
Mac
Setting up the apps
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey johnhalldesign, the first thing that'd help me get an idea of what is happening syncing-wise is the app's version, and syncing status.

 

You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Does that give you any idea of what might be happening? 

 

Keep in mind that after the migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.

 

When did you make the update on your end?

 

Let me know more, and we'll take it from there! 

johnhalldesign's avatar
johnhalldesign
Collaborator | Level 8
5 months ago

That screengrab shows what the status is.  If I just hover over the icon, it says the same thing.  Just "syncing" but with no other details or number of files.

 

I did the update about 24 hours ago, and it went through the countdown of indexing on syncing, but then when it got to 0 files, it just stayed on syncing, but with no further details.

 

Like I said, this happened similarly on the other computer I updated, it did the same thing, but eventually that notice went away.

 

I think on that one I figured that it might be resyncing the online status of files.  But its very vague about what its doing, and very slow.  

 

Except for those couple instances I mentioned about specific files not updating, it seems that everything is there, and in most cases updating correctly and reasonable fast. And those two have since updated on both machines.

 

Just still have that syncing status. 

 

I guess maybe if I wait another day, hopefully it will finish, like the other one did?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey johnhalldesign, yeah if you could give it some time, that'd be great.

     

    If you notice the same thing tomorrow, give me a shout and we'll check what might be causing this. 

     

    Keep in mind that if you have many files inside your local Dropbox folder, that could be the culprit. How many do you have at the moment? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!