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Forum Discussion

sudoluke's avatar
sudoluke
Helpful | Level 6
3 years ago

I cannot install the desktop app on Linux Fedora 37

Gnome 43 has removed

libnautilus-extension.so.1

making it impossible to install Dropbox on Fedora 37. Please update the rpm installer to make use of the changes in gnome 43.

 

For reference: https://ask.fedoraproject.org/t/official-dropbox-package-doesnt-install-in-fedora-37/27296

Here is a link to an open pull request to make the necessary changes: https://github.com/dropbox/nautilus-dropbox/pull/105

  • Hi there, 

     

    We've spoken to our team, and they've told us that they're aware of a caching issue that causes that endpoint to return invalid 404 errors. They're currently working on a fix for this, but in the meantime, retrying the link should work. 

     

    We also recommend clearing your cache before retrying, as this can assist with some common errors. 

     

    Regards,

     

    Emmet 

  • yegnal's avatar
    yegnal
    New member | Level 2

    Dropbox is arguably one of the best solutions for remote file storage.

     

    I know there are some challenges with Linux from the standpoint of trying to provide support to the innumerable number of distributions out there, I get it...

     

    But;

     

    Maybe Dropbox could work more closely with the folks at Ubuntu & Fedora to maintain support those distributions at least, they happen to be the two distributions Dropbox provides download links, but the app doesn't work.  

     

    Fedora & Ubuntu use gnome, gnome uses Nautilus; Dropbox provided support for Nautilus, but now that is no longer the case so the installation fails by not being able to resolve dependencies.  As of now, there is no solution or workaround, and I will not buy a Mac or install Windows just to get Dropbox to work, I will sadly migrate to an alternate supported solution..

     

    This day and age I think this could be better managed.  The Linux users our there are growing in number, I myself abandoned Microsoft years ago and never cared for Apple inc., and I know I'm not alone.  

     

    Hope this fosters some thought on the development side at Dropbox, and Thanks for listening....

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey yegnal, I hope you're doing well!

       

      Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments since your comments on the matter have been quite helpful.

       

      Thanks a lot!

  • clop's avatar
    clop
    New member | Level 2

    Hi,

     

    nautilus-dropbox-2020.03.04-1.fedora.x86_64.rpm is not working on Fedora 37 because libnautilus-extension.so.1 is not available. Now Fedora propose  libnautilus-extension.so.4

     

     

    sudo dnf install nautilus-dropbox-2020.03.04-1.fedora.x86_64.rpm
    Last metadata expiration check: 0:48:14 ago on Wed Nov 16 13:58:44 2022.
    Error:
    Problem: conflicting requests
    - nothing provides libnautilus-extension.so.1()(64bit) needed by nautilus-dropbox-2020.03.04-1.fc21.x86_64
    (try to add '--skip-broken' to skip uninstallable packages)
    
    sudo dnf provides libnautilus-extension*
    Last metadata expiration check: 0:50:05 ago on Wed Nov 16 13:58:44 2022.
    nautilus-extensions-43.0-2.fc37.i686 : Nautilus extensions library
    Repo        : fedora
    Matched from:
    Provide    : libnautilus-extension.so.4
    
    nautilus-extensions-43.0-2.fc37.x86_64 : Nautilus extensions library
    Repo        : system
    Matched from:
    Provide    : libnautilus-extension.so.4()(64bit)
    
    nautilus-extensions-43.0-2.fc37.x86_64 : Nautilus extensions library
    Repo        : fedora
    Matched from:
    Provide    : libnautilus-extension.so.4()(64bit)

     

     

     

    Thanks

    CL

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi sudoluke, thanks for bringing this to our attention.

     

    Would it be OK if we reach out via email to have a further look internally?

     

    Thanks so much!

  • matloffm's avatar
    matloffm
    Explorer | Level 4

    Same problem.  Hopefully this can be resolved quickly, I would hate to leave Dropbox for lack of Linux support.

    • matloffm's avatar
      matloffm
      Explorer | Level 4

      I logged out and tried Software app again and this time it showed a Dropbox app as a flatpack.  It seems to work well.  FYI

  • sayonara_lara's avatar
    sayonara_lara
    New member | Level 2

    Reaching out as a long-time Dropbox user on Linux. I'm attempting to upgrade Fedora, but unfortunately it looks like a library Dropbox relies on was removed in GNOME 43 - am hoping to just be kept in the loop on updates, as I'm sure your engineering team is aware of it already! Output when attempting `sudo dnf system-upgrade download --releasever=37` -

     

    ```

    Error:
    Problem: package nautilus-dropbox-1:2020.03.04-3.fc35.x86_64 requires libnautilus-extension.so.1()(64bit), but none of the providers can be installed
    - nautilus-extensions-42.2-1.fc36.x86_64 does not belong to a distupgrade repository
    - problem with installed package nautilus-dropbox-1:2020.03.04-3.fc35.x86_64

    ```

  • Richard H.44's avatar
    Richard H.44
    Helpful | Level 5

    I understand why Dropbox effectively dropped support for GNOME 43: Fedora users are a small portion of Dropbox's customer base.

    However, I need clarification on why Dropbox will not offer a pro-rated refund. I spent the past hour chatting with Apple and Dropbox customer support agents, each pointing his finger at the other. I bought an annual Dropbox subscription on my iPhone. I am past the 90-day window when Apple grants a refund, and Dropbox refuses a refund because I paid via my iPhone. The Dropbox customer support agent was as helpful as he could be but lacked the tools to grant a refund. If the number of GNOME 43 users is too small to support, then offering pro-rated refunds on annual subscriptions should be easy.

    • jjadigo's avatar
      jjadigo
      Helpful | Level 6

      Just a clarification,

       

      Dropbox is working on fedora 37, the files are synching as usual, but the dropbox-nautilus is not working, so we cannot see the checkmarks on the new nautilus, but any change in the folder is reflected on the server. Actually, fedora 37 repo has the dropbox api and dropbox.noarch and it installs without issuses. I still can see the dropbox icon on my desktop and I can execute all the normal operations. 

    • exterm's avatar
      exterm
      Helpful | Level 6

      I really hope Dropbox will nto drop support for Gnome 43 - that would be dropping support for most of their linux users, I'd assume. Or doesn't Ubuntu use Gnome anymore?

  • anonymous's avatar
    anonymous

    Same issue after upgrading Fedora from 36 to 37.

    • Conductor's avatar
      Conductor
      Explorer | Level 4

      I just checked for the first time in a few days and found that there is a new entry for installing "Fedora 37 and higher" on the downloads page for linux. I will test it later. Maybe someone has tested it by now???

      • aless330's avatar
        aless330
        New member | Level 2

        Hi!

        I just installed the version "Fedora 37 and higher", and it worked. Now Dropbox is working again on Fedora 37!