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frk000001's avatar
frk000001
New member | Level 1
3 days ago

I can't log in to my device, because I have 4 devices connected but one is duplicated.

Hi I've an issue for few days now and cannot find a solution so far I'm using dropbox basic for 3 devices, between my windows pc and my 2 phones (android and ios) since few days (last release?)...
null
Account Access
desktop
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Hi frk000001, thanks for bringing this to our attention.

Are you trying to log in on a new profile on your computer, or a virtual machine of some kind?

Each device is considered to be an individual profile on a physical device. How many devices do you see on this page?

This will help me to assist further!

  • frk000001's avatar
    frk000001
    New member | Level 1
    3 days ago

    Hi Mark 

    Thank you for taking my issue

    No I've changed nothing on my computer, it's a normal win 11 without virtual machine 

    Regard

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 days ago

      Hey frk000001!

      Have you tried removing the "duplicate" device via your Security tab? If yes, does this resolve the issue or do you encounter any errors? 

      • frk000001's avatar
        frk000001
        New member | Level 1
        18 hours ago

        Hi

        Yes I did delete the duplicate many times

        I've try the old fashion solution: remove db and install it again, so far so good...

        Thanks anyway for the support 

         

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