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Forum Discussion
I can't update Dropbox to File Provider on my macOS 14 and 15; I keep being asked to sign out.
Hi,
I have and issue where when I try to update to Dropbox on File Provider (OSX 14 and 15) - the desktop app throws a message about needing to sign out. When the app logs back in it's back to to indexing and syncing without it having been updated to Dropbox on File Provider.
I've tried reinstalling the desktop app and cleaning out cache.
This issue has started after a recovery install of my mac from a backup.
Does anyone have any ideas on how to mend this? Cheers
- Walter
Dropbox Staff
Hi there Pelle Busch-Jensen - sorry to hear about this.
Can you please clarify your computer's exact OS, and the version and status of the Dropbox desktop app as shown in your menu bar?
A screenshot of the exact error you're getting would also help!
macOS 15.2 (24C101) (same issue on 14.7)
Dropbox version 217.3.4243. Up to date.
I can't really screenshot the exact error as it's more like a loop without a specific error message.- Walter
I see, thanks for the additional information Pelle Busch-Jensen
It seems that you're running a beta version of the app; have you tried using the latest, stable version from this page instead?
Just make sure you toggle off the 'early releases' from your account's settings first.
