We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

9876543210's avatar
9876543210
Explorer | Level 4
5 years ago

I'm getting an error that the mobile app is not compatible with my Android device. Why is that?

 

As per my first image from the Android Play Store, It explains that the latest version of Dropbox is no longer compatible with my Samsung Galaxy TM235 :tired_face: The second screenshot shows the error when trying to login to either the latest version or the default build App that was on the device(2.4.4.8) Regaudless of the build they both return the invalid Email error as shown.

 

Lastly for anyone who might think that I've forgotten my Password there's another shot from the same device connected to Dropbox (it also ask do i wish to install Dropbox. which takes me round to the playsore and shows the first non-compatible error)

Android
Error Messages
Install
Mobile
Setting up the apps
  • Daphne's avatar
    Daphne
    5 years ago

    Hello there 9876543210, I'm sorry to hear you're having trouble with this!

     

    Is it possible that you're device is running an OS version lower than 6.0?

     

    The minimum requirements for the Android app is that your device is running 6.0 or later.

     

    Let me know if this is the case!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hello there 9876543210, I'm sorry to hear you're having trouble with this!

     

    Is it possible that you're device is running an OS version lower than 6.0?

     

    The minimum requirements for the Android app is that your device is running 6.0 or later.

     

    Let me know if this is the case!

    • 9876543210's avatar
      9876543210
      Explorer | Level 4
      5 years ago

      Hello Daphne 

      many thanks for your reply and the details within.

      I checked and , My tablet is only on Android version 5.1.1 (sadly) I booked an appointment with the Tablet manufacturer with the hope that they can suggest how I might update the build or load and older version.

      As a Dropboxer would you know what the latest version of Dropbox that is compatibile with older Andriod versions please?

       

      Kind regards MB

      • 9876543210's avatar
        9876543210
        Explorer | Level 4
        5 years ago

        I did check here: not-supported However that page only (now I look again) seems to show Computer builds not Andriod or IOS

         

        Is there another page or location I could have checked please?

         

        Thanks again MB

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!