You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

lgrabowski's avatar
lgrabowski
Helpful | Level 6
7 years ago

iPhone app will not accept my login credentials

I am logged in to dropbox on both of my computers; I downloaded the Dropbox app from the App Store, and it will not accept those same credentials on my iPhone.  Says logon andor password are incorrect.

 

Everything I read says all information should be sharable across devices.  What am I doing wrong?

 

Thank you.

Account Settings
Mobile
Setting up the apps
  • lgrabowski's avatar
    lgrabowski
    7 years ago

    My problem is solved.  I am not sure what worked, but I removed 2-step verification from my Dropbox logon, cleared all history and cookeis from the iPhone, downloaded the Dropbox app one more time and was able to able to log in smoothy and access all my files.  

     

    All three of my devices now appear in my device list.

     

    Life is good.  Thanks to those who attempted to help me!

     

    [This thread is now closed. If you have a similar or new question, you can ask here]
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago
    Just as a test, are you able to log in to the Dropbox website using the same credentials you're using on your phone? To be certain, use a private browser session/incognito tab so Dropbox doesn't log you in automatically without actually entering your credentials.
    • lgrabowski's avatar
      lgrabowski
      Helpful | Level 6
      7 years ago

      I cannot log in to Dropbox on my iPhone using either the app or the Dropbox.com website.  I am logged in on both the desktop and laptop computers just fine.  Just get the standard 'invalid email or password' message.

       

      Thanks.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        7 years ago
        lgrabowski wrote:

        I cannot log in to Dropbox on my iPhone using either the app or the Dropbox.com website.  I am logged in on both the desktop and laptop computers just fine.  Just get the standard 'invalid email or password' message.

        I actually meant using a web browser on your computer, and this is meant as a test to make sure you're using the correct log in information. If you're getting "Invalid email or password" then it's very likely that you're using an incorrect email address or password. If you get the same message while logging in on the Dropbox website, then you are most definitely using the wrong information.

        Have you tried to reset your password?

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!