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amberprawn's avatar
amberprawn
New member | Level 2
3 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
Desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi amberprawn, let's jump right into this! 

 

Can you have a look at these steps, and check if the feature is enabled on your device? If it is, can you disable it? 

 

Also, feel free to send me some  screenshots of the error you receive on your end, since that'd be interesting to see. 

 

Looking forward to hearing back from you!

  • bahartug's avatar
    bahartug
    New member | Level 2
    2 years ago

    Hi Megan, first of all thank you for helping.

     

    Do you need me to disable the Dropbox Backup? 

     

    Attached I've made some screenshots, where you can see that the desktop is locked. 

    In the finder, I can't enable Desktop and Dokuments, also a screenshot.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi bahartug, thank you so much for the screenshots! 

       

      Can I trouble you, and ask what the first screenshot reads?  Also, are you able to see Documents, Desktop and Downloads only in Dropbox or in the original paths on your Mac? 

       

      Also, what do you wish to achieve here? To disable Backup?

      • bahartug's avatar
        bahartug
        New member | Level 2
        2 years ago

        Hi Megan, sorry for my late reply, I had a workday.

        So, attached I have sent you another screenshot. It is the backup page - it is empty and the button says: test dropbox backup

        my first screenshot says: The operation could not be completed because the original desktop object was not found.

        As I said, I need my documents which are just saved on my macbook. Due to apple support this problem causes dropbox.

         

        best

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