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amberprawn's avatar
amberprawn
New member | Level 2
3 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
Desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi TexAK, let's jump right into this! 

 

First of all, it sounds like you enabled our Backup feature. The first thing we need to clarify, is whether Backup is still enabled on your end.

 

Can you try to access your Backup page online, and let me know what you see there? Also, when you visit your account online, are you able to see your desktop files?

 

Let me know more, and we'll take it from there!

TexAK's avatar
TexAK
Explorer | Level 4
2 years ago

Thank you.  I did disable the Backup feature a couple days ago.

 

Do you want me to check with the web version of DB or the DB app on my Mac?

  • TexAK's avatar
    TexAK
    Explorer | Level 4
    2 years ago

    OK, when I go into my Dropbox icon on my desktop, I click on

    Preferences,

    then Backups,

    then Manage backups,

    and it shows no boxes checked.

     

    • TexAK's avatar
      TexAK
      Explorer | Level 4
      2 years ago

      I then Quit Dropbox and re-open it.  I do the same procedures as above and NOW it shows there are checkmarks to Backup my Desktop, Documents, and Downloads...

       

      why is it not disabling Backup???

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hm, interesting TexAK! 

         

        Do you think you can attach a couple of screenshots of what you see when you access your Backup preferences on your device, and some of what you see when you visit your Backup page online? 

         

        Provided that Backup has been disabled, you should be able to move your Desktop content back to their original place. All you'd have to do would be to drag and drop them there. 

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