We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

amberprawn's avatar
amberprawn
New member | Level 2
3 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
Desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
Jackie123's avatar
Jackie123
New member | Level 2

Omg I'm just figuring this out too. Did you ever resolve? I'm at a loss of how dropbox has taken over my desktop, downloads and documents. Everything is set to not back up and its still taking over the pathway of my desktop. My actual "desktop" folder in my Mac has different files..this is infuriating

ak_alpenglow's avatar
ak_alpenglow
Explorer | Level 4
2 years ago
I did. I eventually got a talk to your dropbox engineer to help work this out with me. There were a lot of terminal commands in about two weeks of work.
  • BryanmMac's avatar
    BryanmMac
    Explorer | Level 4
    2 years ago

    I am having the exact same issue. I no longer have access to my Desktop, Documents, and Downloads.

     

    Does a fox exist or must I create a new Mac profile?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      HI BryanmMac, did you try the steps in the previous post to disable the computer backup feature?

      • BryanmMac's avatar
        BryanmMac
        Explorer | Level 4
        2 years ago

        I did follow the directions with no luck. The folders are physically missing from my Mac. 

         

        Desktop, Documents, and Downloads are all aliases linked to the DropBox environment.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!