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RobertPatton's avatar
RobertPatton
Explorer | Level 4
4 years ago

macOS Monterey 12 - Couldnt Start Dropbox

bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf
pid: 3947
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/robertpatton'
appdata: '/Users/robertpatton/.dropbox/instance1'
real_path='/Users/robertpatton/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/robertpatton/Dropbox'
real_path='/Users/robertpatton/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
real_path='/private/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6525, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6052, in _init_components_for_account
File "dropbox/client/main.pyc", line 5976, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

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    • Larwir's avatar
      Larwir
      Helpful | Level 5
      4 years ago

      Thanks meling. One of the first things I did - no success. Dropbox is graymarked in Files and Folders, but it says Dropbox has full access.

      • Larwir's avatar
        Larwir
        Helpful | Level 5
        4 years ago

        Ok everyone that still can't get Dropbox to work after trying Jay and others solutions in this thread – at last, I found a solution that worked for me!

        Rename your local Dropbox folders and restart Dropbox. It then says that your folder/folders are moved and can't sync. You then get the alternative to re-connect your Dropbox account, re-installing the app. Choose that and it will re-install your folders with the old names – and voila, it syncs! You can then trash the re-named Dropbox folders.

        Good luck!

  • Whiskersthedog's avatar
    Whiskersthedog
    Explorer | Level 3
    4 years ago

    I've tried the uninstall/reinstall, Advanced install, System Pref-->Security & Privacy, etc "solves" that are all over this forum. None help.

     

    Here's the error:

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 134.4.4115
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
    bn.is_frozen: True
    machine_id: 33085486-8193-5450-9b72-9ca38578d2d5
    pid: 785
    ppid: 1
    uid: 503
    user_info: pwd.struct_passwd(pw_name='TheSchneiders', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='The Schneiders', pw_dir='/Users/chrisschneider_1', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='TheSchneiders', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='The Schneiders', pw_dir='/Users/chrisschneider_1', pw_shell='/bin/bash')
    euid: 503
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'TheSchneiders', '_xcsbuildagent', '_xcscredserver'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'TheSchneiders', '_xcsbuildagent', '_xcscredserver'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/chrisschneider_1'
    appdata: '/Users/chrisschneider_1/.dropbox/instance1'
    real_path='/Users/chrisschneider_1/.dropbox/instance1'
    mode=0o40700 uid=503 gid=20
    parent mode=0o40700 uid=503 gid=20
    dropbox_path: '/Users/chrisschneider/Dropbox'
    real_path='/Users/chrisschneider/Dropbox'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/bp/dx286m5d2419f27_g486sjdw0000gq/T'
    real_path='/private/var/folders/bp/dx286m5d2419f27_g486sjdw0000gq/T'
    mode=0o40700 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    Traceback (most recent call last):
    File "dropbox/shared/error_util.pyc", line 30, in convert_error
    File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
    File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
    PermissionError: [Errno 13] Permission denied: '/Users/chrisschneider/Dropbox/.dropbox-relocate3640a06ba127'

    During handling of the above exception, another exception occurred:

    Traceback (most recent call last):
    File "dropbox/client/authentication/register_host_helper.pyc", line 723, in _on_register_host_success
    File "dropbox/client/authentication/register_host_helper.pyc", line 899, in _handle_joining_leaving_cdm_team
    File "dropbox/client/relocate_namespace_folders.pyc", line 686, in execute_pending_operations
    File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
    File "contextlib.pyc", line 131, in __exit__
    File "dropbox/shared/error_util.pyc", line 43, in convert_error
    File "six.pyc", line 695, in reraise
    File "dropbox/shared/error_util.pyc", line 30, in convert_error
    File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
    File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
    dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] Permission denied: '/Users/chrisschneider/Dropbox/.dropbox-relocate3640a06ba127'

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey Whiskersthedog, let's see what we can do about this!

      Would it be okay if I reached out to your Community linked email, so we could have a look together at this error? 

      Let me know!
      • Jalenoch's avatar
        Jalenoch
        Explorer | Level 3
        4 years ago
        Ok you can contact me on my e-mail adress. The one you are usine Nixie
        Regards
        Jean-Charles
  • na ba 01's avatar
    na ba 01
    New member | Level 2
    4 years ago

    I installed the dropbpx on the new mac M1 but the dropbox icon appears and dispappears on the menubar (flickering). It seems if the dropbox tries to start but get a hangover everytime. I can't uninstall it because it's still running. I can't sign out as well because I can't get in the setting menu. What can I do now? Is there any other possibility to uninstall?

    Thanks for help.

    • anonymous's avatar
      anonymous
      4 years ago

      Hi All,

       

      Hoping someone could assist here.

       

      Just got a new Mac Book and did the integration.

       

      From memory Dropbox worked for the first few days and now I am getting this issue.

       

      Does anyone know how to resolve?

       

      Thanks!

       

       

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 135.4.4221
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
      bn.is_frozen: True
      machine_id: a5b81b59-16a9-5bcf-a6ec-e16c7b9a2acd
      pid: 782
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='andrewgerber', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andrew Gerber', pw_dir='/Users/andrewgerber', pw_shell='/bin/bash')
      effective_user_info: pwd.struct_passwd(pw_name='andrewgerber', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andrew Gerber', pw_dir='/Users/andrewgerber', pw_shell='/bin/bash')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'andrewgerber', '_nsurlstoraged'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'andrewgerber', '_nsurlstoraged'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
           real_path='/'
                  mode=0o40755 uid=0 gid=0
           parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/andrewgerber'
      appdata: '/Users/andrewgerber/.dropbox/instance1'
               real_path='/Users/andrewgerber/.dropbox/instance1'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40700 uid=501 gid=20
      dropbox_path: '/Users/andrewgerber/Dropbox'
                    real_path='/Users/andrewgerber/Dropbox'
                          mode=0o40700 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                            mode=0o100755 uid=501 gid=20
                      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                            not found
                      parent not found
      tempdir: '/var/folders/yw/43t22yv14wbbj7t7jlnsv1rw0000gn/T'
               real_path='/private/var/folders/yw/43t22yv14wbbj7t7jlnsv1rw0000gn/T'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
        File "dropbox/client/main.pyc", line 822, in wrapper
        File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
        File "dropbox/client/message_queue.pyc", line 313, in _wrapped
        File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
        File "dropbox/client/main.pyc", line 6036, in create_sync_engine
        File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
        File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 517, in _init_new_engine_locked
        File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
        File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
      nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
    • toking's avatar
      toking
      New member | Level 2
      4 years ago

      All of a sudden I cannot access my DropBox account on my computer.  I can long on via a web browser, but not through a program on my computer.  I am getting this message:

       

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 135.4.4221
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
      bn.is_frozen: True
      machine_id: afabe4b2-8138-57c8-9162-7a16dfdfc23c
      pid: 2663
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='tracyking', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='TRACY KING', pw_dir='/Users/tracyking', pw_shell='/bin/bash')
      effective_user_info: pwd.struct_passwd(pw_name='tracyking', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='TRACY KING', pw_dir='/Users/tracyking', pw_shell='/bin/bash')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
      real_path='/'
      mode=0o40755 uid=0 gid=0
      parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/tracyking'
      appdata: '/Users/tracyking/.dropbox/instance1'
      real_path='/Users/tracyking/.dropbox/instance1'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40700 uid=501 gid=20
      dropbox_path: '/Users/tracyking/Dropbox'
      real_path='/Users/tracyking/Dropbox'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      mode=0o100755 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      not found
      parent not found
      tempdir: '/var/folders/z5/gbqqv1xj4lnb7qcb_95w8kk00000gn/T'
      real_path='/private/var/folders/z5/gbqqv1xj4lnb7qcb_95w8kk00000gn/T'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 822, in wrapper
      File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
      File "dropbox/client/message_queue.pyc", line 313, in _wrapped
      File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
      File "dropbox/client/main.pyc", line 6036, in create_sync_engine
      File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 517, in _init_new_engine_locked
      File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
      File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
      nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

  • Jwrbloom's avatar
    Jwrbloom
    New member | Level 2
    3 years ago

    The .dmg file is downloaded, but it won't even launch and install itself.  I've searched and found some having issues and seeing errors.  I'm not even getting that far.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi Jwrbloom, thanks for reaching out to us! 

      Have you made sure that you have no firewall, proxy settings, or VPN blocking your device? 

      Have you also tried the offline installer? If not, feel free to find it here and give it a go. 

      Let me know the results.

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