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Forum Discussion

nitzi's avatar
nitzi
Helpful | Level 5
5 years ago

Problems with fingerprint access

Hello I'm using Realme 6 pro device. When secure the account with password, it works fine. However, adding a fingerprint method, causes the application to crash. I've done this so far (with n...
Account Access
Mobile
Security
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago

    Hi @nitzil; how are you today?

     

    We've had some similar reports about this and as I mentioned there as well, I wasn't able to reproduce the issue on an Android device running the last, stable version of the app which is 200.2.8. 

     

    Could it be that you're using the beta version of our Android app on the affected device? That would be 202.1.2 as found within your mobile's app store and you should be able to revert to the stable releases from there (Google Play) too. 

     

    In any case, please keep us posted! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi nitzi, thanks for posting on the Community!

 

Do you experience this issue on any other third-party app that uses fingerprint access?

 

What is the exact behavior you get? Do you have any error messages, or the app just exits?

 

Keep me posted!

nitzi's avatar
nitzi
Helpful | Level 5
5 years ago

Hi

Thanks for your quick reply.

It simply exits.. vanish.

I'm using Nova Launcher, so I thought it might be related to some shortcuts that I create on the main screen, but no... it happens also from "all applications" tab.

Other 3rd party applications work perfect with the fingerprint, but again, with (many) other Xiaomi devices that I had, it worked excellent.

Thanks 

Nitzan

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi @nitzil; how are you today?

     

    We've had some similar reports about this and as I mentioned there as well, I wasn't able to reproduce the issue on an Android device running the last, stable version of the app which is 200.2.8. 

     

    Could it be that you're using the beta version of our Android app on the affected device? That would be 202.1.2 as found within your mobile's app store and you should be able to revert to the stable releases from there (Google Play) too. 

     

    In any case, please keep us posted! 

    • nitzi's avatar
      nitzi
      Helpful | Level 5
      5 years ago
      Thanks, the Beat version was the problem.. thanks again.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Glad to hear it's working again, nitzi. Let us know if you need any further assistance in future.

         

        Enjoy your weekend!

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