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Forum Discussion

anonymous's avatar
anonymous
6 years ago

iPhone app not opening any file type

The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading gr...
Desktop
Mobile
Setting up the apps
  • benjavalero's avatar
    benjavalero
    6 years ago
    Upgrading to iOS 12.1.3 seems to fix the issue!
Gasdoc's avatar
Gasdoc
Explorer | Level 4
I did the update and it seems to have sorted things out. Hopefully this was the fix that was needed.
benjavalero's avatar
benjavalero
Helpful | Level 5
6 years ago
Upgrading to iOS 12.1.3 seems to fix the issue!
  • StephenG273's avatar
    StephenG273
    New member | Level 2
    6 years ago
    I did that and still have the same issue
    • jkaizer's avatar
      jkaizer
      New member | Level 2
      6 years ago

      I fixed mine by going Settings>Dropbox... then enable Background App Refresh.

      • draelectricals's avatar
        draelectricals
        New member | Level 2
        6 years ago

        Mine hasnt worked for ages but using the suggestion from Jkaizer it now works. In settings go to General > background app refresh and turn on for drop box; now all files open instantly - before this nothing was opening. Thanks guys, great help

        Richard

          engineer

  • qwertz75's avatar
    qwertz75
    Explorer | Level 4
    6 years ago
    I’m on iOS 12.1.3 and I still have the issue.

    I also tried to reset the network settings, didn’t work either...

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