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Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but still no references to current status other than "in late march we will release a beta version...". How can I know is the beta version is now secure or how many days, weeks or months (or years!) do we still need to wait for the final stable release of a 12.3 and up supported version of Dropbox?
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
What is the status of the Mac release here? Has there been any progress on the 12.3+ support since the admission in February that it doesn't work?
Same **bleep** different day, still broken that I know of. I did notice this week that "transfer" was changed to "send" in my dropdown menu...but to my knowledge a solution to smart sync hasn't been fixed.
yep - the transfer -> send change caused alot of confusion on the team as well - so glad they give good release notes and tell us when stuff changes! <sarcasm>... grr...
- DBXCommunity
Community Manager
Hi everyone,
Thank you for reaching out. We hear your feedback and we’re working hard on this experience.
A public beta for full support of macOS will be available in early Q4. For now, you can still double-click to open files in Finder. Everything else is working as usual.
Your experience on PC devices, dropbox.com, and from the latest iOS and Android apps remains unaffected. You can find more information here [https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support].
Please ensure you have turned on early releases and once the beta is available to you, you will receive a notification.
Thank you.
DBXCommunity wrote:Hi everyone,
Thank you for reaching out. We hear your feedback and we’re working hard on this experience.
A public beta for full support of macOS will be available in early Q4. For now, you can still double-click to open files in Finder. Everything else is working as usual.
Your experience on PC devices, dropbox.com, and from the latest iOS and Android apps remains unaffected. You can find more information here [https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support].
Please ensure you have turned on early releases and once the beta is available to you, you will receive a notification.
Thank you.
I assume this response only applies to Business and Teams accounts, because Personal accounts already work fully with 12.3/12.4/12.5 with the current betas, and have for some time. My Dropbox is using the Apple fileproviderd extension and the Dropbox folder is located in ~/Library/CloudStorage/
Dropbox have not made any official statements about different roll out policies for Personal Business and Teams, but there has been the odd hint and most complaints seem to come from Business/Teams users.
Michael,
Try opening an InDesign file (that has un-synced links). Prior to 12.3 it smart sync would load the file and then the file would open after syncing automatically...in 12.3 and beyond nothing happens until you manually sync all the files.
I guess that a non-update-update is better than crickets. Thanks.
Ok, so I am thinking of updating my Mac. Should I go with the supported official version or a beta? If I go with a beta, can I expect to get one that will suffice? I have heard betas do not all roll out to all beta customers at the same time.
I just wanted to confirm that Dropbox V162.3.5368 is the version that supports the changes for MacOS 12.3 and above (dropbox folder migration, support for 3 party app DB file downloads, etc.)? I've been waiting to upgrade beyond MacOS V12.2 (to Ventura) - is now the time? (V162.3.5368 is currently on my M1 MacBook Pro and working fine and I have a personal AND a business account). Thanks!
- Hannah
Dropbox Staff
Hey yeeeoww, thanks for taking the time to post today.
I've actually moved your post to this relevant thread. You'll find some more info about this in the comments above.
You can also keep up to date with what is supported on macOS 12 and higher by viewing this article.
Thanks for responding quickly, Hannah! I will interpret your response as a veiled "what ever you do don't upgrade to Ventura yet with that version of Dropbox!!!" I've seen several threads with folks saying they have a version of dropbox running that migrated the folders into the Library folder etc... but nobody has mention what specific beta version that is - thus my original question. I'll ask my question to the poster of the thread and see if I can get an answer from them.
Thanks!
I'm still waiting for the changes regarding the location of the Dropox folder on MacOS. As long as this was not completed I can actually not use my paid subscription to its full extent cause it makes zero sense to create new links at this moment. Dropbox, how many months do I still have to deal with this? When will the move be completed for ALL customers?
- DBXCommunityHi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.Well this would be good news if it wasn't for the fact that I have been expecting the update to restore basic DB functionality 'any day' since November, the issue has been affecting us all for the best part of YEAR with radio silence from Dropbox (unbelievably unprofessional IMHO) and we now find we may have to wait another 4 months before full functionality is returned.
I am thankful we are a small team on a standard contract. I can't imagine how larger businesses have coped with this mess.
The move/folder location information is confusing.
How do you know that the move has been completed for one's own account?Doesn't this happen automatically when installing the new version of Dropbox?
cbonargent you will get a notification from Dropbox about the move...as long as your account was not yet elected for the move, even installing the latest version will not speed up things nor change the folder's location.
