You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but still no references to current status other than "in late march we will release a beta version...". How can I know is the beta version is now secure or how many days, weeks or months (or years!) do we still need to wait for the final stable release of a 12.3 and up supported version of Dropbox?
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
I'm seriously considering to cancel my dropbox account and go to another cloud provider. Fix the Monterey problem please!
Ironic that today Dropbox announced a price increase as if it were some sort of improvement, but no word as to whether their now more expensive product will actually work.
Adding more thoughts to my reply from a few days back re:
https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support
The support doc refers to MacOS 12.3 which was released March 14.
Today is June 3. MacOS 12.4 is already out.
It's almost 3 months later. Longer if you consider 12.3 Beta was out in Jan.
The problems have not been addressed nor has article been updated.There are 2 issues mention in the document:
1. Online-only files show size of 0K.
2. Online-only files don't open "automatically" (i.e., via 3rd-party applications... i.e., all applications).
What the article doesn't mention is:
3. Modified Dates on folders and packages are changed (destroyed) when syncing.
4. Random files will sync whenever they want to. I've noticed this dozens of times in all kinds of scenarios. I've looked long and hard for a pattern and haven't found one.
5. Sync status icons don't always refresh when they should. You need to open/close folders to get the real status.moral of story:
Dropbox is awesome.
Smart Sync is not Smart.
It's been 6 months since Dropbox lost automatic smart sync capabilities on Mac Monterey.
My business relies on this feature to function smoothly. Our teams are losing significant productivity while we wait for this to be resolved.
Can anyone recommend alternatives they find have a reliable auto-sync function, so when a user opens a project file (lets say Adobe After Effects) the file client automatically downloads any source/asset files use in the project?
OneDrive? Google Docs? iCloud? I'm interested in your experiences, as I really can't wait any longer, especially when Dropbox don't even have the professional courtesy to inform their users of a possible timeline.
ayoole wrote:It's been 6 months since Dropbox lost automatic smart sync capabilities on Mac Monterey.
My business relies on this feature to function smoothly. Our teams are losing significant productivity while we wait for this to be resolved.
Can anyone recommend alternatives they find have a reliable auto-sync function, so when a user opens a project file (lets say Adobe After Effects) the file client automatically downloads any source/asset files use in the project?
OneDrive? Google Docs? iCloud? I'm interested in your experiences, as I really can't wait any longer, especially when Dropbox don't even have the professional courtesy to inform their users of a possible timeline.
I use both Dropbox and OneDrive. OneDrive would be my choice to bail to, because:
- I don't like how Google Drive handles documents (Google Docs is great for collaboration, but I don't like that the files are basically trapped in a web site).
- You get OneDrive for free with Microsoft 365, and Word, Excel, etc are still probably the best word processor and spreadsheet out there.
- I've lost files to iCloud Drive. Used to have all my personal files on it, then I flew on a plane with crappy airplane Internet, and iCloud Drive decided to randomly delete files. I still don't know how bad the damage was - I discovered it (after landing) when I opened a Logic Pro X file I'd been actively working on (stored in iCloud Drive) and Logic complained that some of the project's sub-files were missing.
My primary (possibly only) reason for using Dropbox is that I do music in Logic Pro X, and Logic writes files into its "package file" that contain what OneDrive considers "illegal characters". OneDrive is also slightly more prone to announcing "conflicts" than Dropbox.
I'm currently drudging through this Monterey issue by keeping my active projects and archive files clearly separated, then syncing the active projects locally. My wife thinks I'm dumb for sticking with Dropbox - she uses OneDrive exclusively.
From a business perspective I have begun exploring box.com again. it is not a feature for feature exact comparison but at the very least it works on the latest OS and is able to have third party apps trigger a download of "online-only" files. opening up an indesign file with a bunch of links for example works fine versus dropbox's current behavior.
I just wanted to confirm that Dropbox V162.3.5368 is the version that supports the changes for MacOS 12.3 and above (dropbox folder migration, support for 3 party app DB file downloads, etc.)? I've been waiting to upgrade beyond MacOS V12.2 (to Ventura) - is now the time? (V162.3.5368 is currently on my M1 MacBook Pro and working fine and I have a personal AND a business account). Thanks!
- Hannah
Dropbox Staff
Hey yeeeoww, thanks for taking the time to post today.
I've actually moved your post to this relevant thread. You'll find some more info about this in the comments above.
You can also keep up to date with what is supported on macOS 12 and higher by viewing this article.
Thanks for responding quickly, Hannah! I will interpret your response as a veiled "what ever you do don't upgrade to Ventura yet with that version of Dropbox!!!" I've seen several threads with folks saying they have a version of dropbox running that migrated the folders into the Library folder etc... but nobody has mention what specific beta version that is - thus my original question. I'll ask my question to the poster of the thread and see if I can get an answer from them.
Thanks!
I'm still waiting for the changes regarding the location of the Dropox folder on MacOS. As long as this was not completed I can actually not use my paid subscription to its full extent cause it makes zero sense to create new links at this moment. Dropbox, how many months do I still have to deal with this? When will the move be completed for ALL customers?
- DBXCommunity
Community Manager
Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.Well this would be good news if it wasn't for the fact that I have been expecting the update to restore basic DB functionality 'any day' since November, the issue has been affecting us all for the best part of YEAR with radio silence from Dropbox (unbelievably unprofessional IMHO) and we now find we may have to wait another 4 months before full functionality is returned.
I am thankful we are a small team on a standard contract. I can't imagine how larger businesses have coped with this mess.
The move/folder location information is confusing.
How do you know that the move has been completed for one's own account?Doesn't this happen automatically when installing the new version of Dropbox?
cbonargent you will get a notification from Dropbox about the move...as long as your account was not yet elected for the move, even installing the latest version will not speed up things nor change the folder's location.
