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Forum Discussion

awitzburg's avatar
awitzburg
New member | Level 2
6 years ago

Smart Sync error - "There was an error opening this document"

I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The...
Desktop
Error Messages
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Thanks for the reports, I’ve forwarded this info to our team to conduct an investigation on it as we speak.
 
I’ll update you here when I receive an update on this matter.
thsuhart's avatar
thsuhart
New member | Level 2
6 years ago

This seems to only have become an issue today after Windows forced an update. I hope there is a resolution soon! 

  • Andrew K.45's avatar
    Andrew K.45
    New member | Level 2
    6 years ago

    Same issue here, just started today 12/12/18.  This is urgent.

    • larsdennert's avatar
      larsdennert
      Collaborator | Level 10
      6 years ago

      Same here, though my PC has not recieved any updates recently from MS. I have those delayed out a couple of weeks.

      • Alex2222's avatar
        Alex2222
        Explorer | Level 4
        6 years ago
        Same issue here
    • Alexis G.1's avatar
      Alexis G.1
      Icon for Super User rankSuper User
      6 years ago
      Same issue here with 3 different clients and several computers.

      This issue started today December 12. We need a quick resolution.
      • larsdennert's avatar
        larsdennert
        Collaborator | Level 10
        6 years ago

        Thumbnails also do not populate on online only files.

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