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Steve541's avatar
Steve541
Helpful | Level 6
3 years ago
Solved

Stuck During Indexing and then Quitting

I recently migrated my Windows 10 installation to a new hard drive. Everything went smoothly -- except for Dropbox.

 

The application seems to be endlessly indexing files and becoming stuck at a specific point. Not longer afterward, I get the "Dropbox has quit unexpectedly" messages. If I choose the Restart option, the same thing happens again.

 

I have tried uninstalling and reinstalling the app, including the advanced steps to remove registry keys, etc. Nothing seems to help.

desktop
Error Messages
Install
Setting up the apps
Windows
  • Steve541's avatar
    Steve541
    3 years ago

    I tried the advanced reinstall as described, but it didn't make a difference. However, I purchased Revo Uninstaller as a last-ditch attempt since it takes pretty much a scorched-earth approach to uninstalling software. Revo did the trick. I uninstalled DropBox through Revo and then reinstalled. No more problems!

     

    Steve

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Steve541, thanks for bringing this to our attention.

     

    Just for clarification, is the Dropbox folder located in the default location, or on another drive, internal or external?

     

    This will help me to assist further!

    • Steve541's avatar
      Steve541
      Helpful | Level 6
      3 years ago

      Jay: On my PC it is located at C:\Users\ford_\Dropbox

       

      Steve

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        When you performed the advanced re-installation, did you also delete the local Dropbox folder while the app was uninstalled?

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