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mkabischev's avatar
mkabischev
New member | Level 2
6 years ago
Solved

The pen icon for using the Apple Pencil is inactive within the mobile Paper app, any ideas?

Hi, I have iPad pro 10.5 & pencil (1st gen). The pen icon is always inactive in the app.
Dropbox Paper
Mobile
Setting up the apps
  • Walter's avatar
    Walter
    6 years ago

    Hi ugRoss - happy 2020 and thanks for using Paper!

    As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?

    Let me know when you get the chance and we'll take it from there. 

ugRoss's avatar
ugRoss
Helpful | Level 5
6 years ago

Hello! Thank you for this feature! 👍

It seems I have the same issue as @mkabischev. I can see the icon but it's always disabled.

iPad 11 iOS 13.3 / Apple Pencil 2

 

Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi ugRoss - happy 2020 and thanks for using Paper!

    As a first step, could you re-install the mobile Paper app on the affected iPad and let me know if you're still getting the same result?

    Let me know when you get the chance and we'll take it from there. 

    • ugRoss's avatar
      ugRoss
      Helpful | Level 5
      6 years ago

      Hi Walter, thank you for the help!

      Have a nice day!

      • ChristopherLee's avatar
        ChristopherLee
        Explorer | Level 4
        5 years ago

        As of May 13, 2020, the icon is still inactive. I don't see Dropbox pouring some love for the Apple Pencil :( For me, it's a dealbreaker between using Apple Notes and Dropbox Paper. And yes, I reinstalled the app on my iPad. It still doesn't allow me to use my Apple Pencil.

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