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Forum Discussion
Unable to connect the Mac Desktop App with my account
Please Help🙏 Unable to connect An error occurred during a connection to dropbox.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are un...
Hi JHB3,
As a workaround, you may try prepend dropbox in address link with "www." and see if that works. For instance the second address may look like: https://www.dropbox.com/desktop/oauth2?code=gbvf1MCDJ_oAAAAAAAAQrJ8SeOG1B8qlCu3AML7jUBw&state=DO-H1d2-RZ_GyFBEPJNe6mGKxTTxKlcZYdyCUI52PdA
Good luck.
Walter
Dropbox Staff
Dropbox StaffHey there JHB3 - sorry to hear you're having issues with this.
Can you let us know the exact steps you take that result in this error?
Have you tried clearing your browser's cache or using another browser by any chance?
How about downloading and installing the desktop app from this page directly?
If you're on the Basic plan, also make sure you're not connecting more than 3 devices to your account as you might hit your device limit.
In any case, please keep us posted!
Hello Walter,
I'm using the following system:
In order to use Dropbox Desktop App I installed "Dropbox 195.4.4995.arm64.dmg".
Opened it and clicked on login at the app welcome page.
Following link opens in the browser:
Than I click "Allow" and the page is redirecting to:
Safari:
Firefox:
On both browser's I cleaned the cache and tried it several times.
The issue do appear with different installed desktop app versions.
In this example I used the .dmg from your provided link.
I have connected 2 devices.
Locking forward to your feedback, thanks in advance!
Hi JHB3,
I did a Free Website Uptime Test for dropbox.com
that gave me a TCP Connection Error for Hamburg and Berlin.
Are you accessing from these locations too?
Hi JHB3,
As a workaround, you may try prepend dropbox in address link with "www." and see if that works. For instance the second address may look like: https://www.dropbox.com/desktop/oauth2?code=gbvf1MCDJ_oAAAAAAAAQrJ8SeOG1B8qlCu3AML7jUBw&state=DO-H1d2-RZ_GyFBEPJNe6mGKxTTxKlcZYdyCUI52PdA
Good luck.
The www did not work for me either. It seems that this call is not supported at www.dropbox.com.
But what worked for me on Saturday was to use a IPv6 network, just in case your network is able do speak IPv6. A global proxy setting which does not use the non working router visible from Hamburg/Berlin could do the same. I suppose, the proxy can be revoked when having linked the App.
