We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ac1982's avatar
ac1982
Explorer | Level 3
2 years ago

Unable to use Google Account to log into Droppbox app

Hi. I am unable to use my Google Account to log into Droppbox app, so I can't install it on my PC. I don't have any problem using the same Google account to log into the Dropbox website.    I cli...
Account Access
Desktop
Dropbox Basic
Setting up the apps
  • SeedMadness's avatar
    SeedMadness
    2 years ago

    Hi,

     

    Cheers for the speedy reply!

     

    We are indeed on a Basic Plan and there are currently 3 devices linked to the account.

     

    I've removed one of those devices and I am able to log in and complete the desktop app installation.

     

    Thanks for your help!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi SeedMadness, welcome to our Community! 

 

Are you part of a Dropbox Business team or using an Google business-level SSO credentials?

 

Is it possible that you're using a Basic plan? And if you are, can you check how many connected devices you have at the moment, and if they are more than 3? 

 

Keep me posted, and we'll take it from there!

SeedMadness's avatar
SeedMadness
Helpful | Level 5
2 years ago

Hi,

 

Cheers for the speedy reply!

 

We are indeed on a Basic Plan and there are currently 3 devices linked to the account.

 

I've removed one of those devices and I am able to log in and complete the desktop app installation.

 

Thanks for your help!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!