We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

johnhalldesign's avatar
johnhalldesign
Collaborator | Level 8
6 months ago

What is the best way to upgrade to Mac Sonoma and Dropbox File Provider?

So been avoiding making any changes for over a year now since things have been working relatively well with the Old Dropbox on two Macs running OS Ventura 13.5, even with the issues around online-onl...
Desktop
Install
Mac
Setting up the apps
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi johnhalldesign, thanks for messaging the Community!

 

Just for clarification, are you getting the option to upgrade to File Provider on the current OS via the Dropbox desktop application?

 

This will help me to assist further!

johnhalldesign's avatar
johnhalldesign
Collaborator | Level 8
6 months ago
Jay wrote:

Hi johnhalldesign, thanks for messaging the Community!

 

Just for clarification, are you getting the option to upgrade to File Provider on the current OS via the Dropbox desktop application?

 

This will help me to assist further!

Yes, I have the note  that says "Dropbox for macOS on File Provider is Now Ready" 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    The best option then would be to first set up File Provider on your current OS, and then upgrade your OS, that way the changes aren't going to happen at the same time. after the upgrade

    • johnhalldesign's avatar
      johnhalldesign
      Collaborator | Level 8
      6 months ago
      Jay wrote:

      The best option then would be to first set up File Provider on your current OS, and then upgrade your OS, that way the changes aren't going to happen at the same time. after the upgrade

      Thanks, so if I just click "get started" under that notice will it walk me through it automatically?  Any specific issues I should watch out for, and will it need to resync my entire Dropbox on both computers?  I try to keep the majority of files live on both computers rather than "online only", cause I'm kind of old school, and I have enough disk space.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        That's correct, clicking that option will begin the migration. When switching to File Provider, make sure to mark the entire Dropbox folder as available offline, since files will return to being online-only if your Mac runs out of space.

         

        A resyncing of files, or at least re-indexing, is expected, but shouldn't take too long.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!