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Roger B.30's avatar
Roger B.30
Collaborator | Level 9
3 years ago
Solved

Windows Dropbox installer won't start on Windows 10

I run Windows 10 on a Dell Inspiron 3505 laptop. Somehow, Dropbox was not starting at startup. The simplest answer (to me, anyway) was to uninstall Dropbox and reinstall it. I uninstalled DB and down...
desktop
Dropbox Basic
Error Messages
Install
Windows
  • Walter's avatar
    Walter
    3 years ago

    In that case, the next step would be an advanced reinstall at this point Roger B.30

     

    Could you give it a go and let us know how it goes?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Roger B.30, could you try downloading the Dropbox desktop application from another browser entirely, while all antivirus software is disabled, and then try running it?

Roger B.30's avatar
Roger B.30
Collaborator | Level 9
3 years ago

I normally use Firefox; this time, I used Chrome (Microsoft Defender disabled). I got the same result--the installer didn't start. What now?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    If you check the Task Monitor, does the process close immediately?

     

    Have you tried rebooting the machine to see if this helps?

    • Roger B.30's avatar
      Roger B.30
      Collaborator | Level 9
      3 years ago

      Unfortunately, rebooting doesn't help; neither does System Restore.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        In that case, the next step would be an advanced reinstall at this point Roger B.30

         

        Could you give it a go and let us know how it goes?

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