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msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi cloudres, thanks for bringing this to our attention.

 

We've not received reports about similar issues to what you've described. 

 

Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app?

 

This will help me to assist further!

cloudres's avatar
cloudres
Experienced | Level 12
2 years ago

Hello Jay, I've actually already come across a similar issue on other threads within this forum. Samantha's latest post seems to confirm that the development team is aware of this problem and, I presume, is working to understand its causes.

I must admit, I'm a bit surprised, given that Sonoma Betas have been around for months. Especially considering that almost all of us here use Dropbox with a paid account, in my case, nearly 200 euros per year.

Regarding your suggestion, to be honest, I'm not entirely sure what you mean. Have you read what I've already tried to do to resolve the issue? From what I've gathered in Samantha's comment, restarting the sync is the issue. It seems blocked in some way. But then again, if it hasn't been resolved by restarting the Mac multiple times, I don't see how this would have helped.

I'll repeat, the only thing I haven't tried is logging out and logging back in. Someone seems to have resolved the issue that way.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the additional info here, cloudres and elkcilb, have you had the time to check Samantha's post here, for more info?

    • elkcilb's avatar
      elkcilb
      Helpful | Level 5
      2 years ago

      I believe it's not "stuck syncing" as described in the post by Samantha because it has been indexing for over 48 hours now. I have tried restarting my computer.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey cloudres, that was actually for elkcilb, sorry if that wasn't clear in my reply.

         

        And everyone who is still having this issue, have you tried reaching out to our support team, like Sam suggested?

    • cloudres's avatar
      cloudres
      Experienced | Level 12
      2 years ago

      Sorry Hannah, but it makes me smile a bit that you're suggesting I take a look at Samantha's post when I was the first to mention it above. Of course, I've seen it. And that's precisely why I'm concerned. It seems like none of you even know what's happening here.

    • bosssdr's avatar
      bosssdr
      Explorer | Level 3
      2 years ago

      I have the same problem that @cloudres and @elkcilb. Also I was does the same steps but I haven't solution.

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