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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Walter
Dropbox Staff
Dropbox StaffHey Durval L, thanks for bring this to our attention.
Your case sounds a lot like this discussion. Could you have a look there and confirm that you've tried the troubleshooting steps mentioned there?
Thanks so much!
Hi!
Thank you for your message.
Indeed, I've tried all the options mentioned in that post. The version of dropbox is up to date, because I've tried to reinstall it; Full access to disk is granted; antivirus was turned off during some time, but nothing happened. That is, sadly, trouble remains.
Best regards,
- Hannah
Hey Durval L, thanks for the additional info.
Since a few hours have passed, can you check if the issue persists?
And if so, have you also tried restarting your computer, to see if that helps?
Same issue here for over 2 weeks.
Tried all the possible solutions including:
1) reinstall app (updated to dropbox app 185.4.6054)
2) reboot mac
3) turn off antivirus program
please fixed the problem asap.
