You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
- I’m having the same issues as mentioned here. Tried all possible solutions and workarounds mentioned here but nothing works. Please Dropbox, fix this problem!
Hi!
Since last week, I've been observing that my files created on my Mac are not being uploaded to Dropbox server. Also, files created on other devices (such as my Windows PC at work) are not being dowloaded. The Dropbox icon is eternally signaling "Indexing" but nothing is happening. I called Apple today, and they suspect that Dropbox is not updated to work with MacOS Sonoma.
I need some help to solve this issue, because I've accessed FAQ and it was not successful, and I'm afraid to lose my recent updates on my files.
Thank you.
- Walter
Dropbox Staff
Hey Durval L, thanks for bring this to our attention.
Your case sounds a lot like this discussion. Could you have a look there and confirm that you've tried the troubleshooting steps mentioned there?
Thanks so much!
Hi!
Thank you for your message.
Indeed, I've tried all the options mentioned in that post. The version of dropbox is up to date, because I've tried to reinstall it; Full access to disk is granted; antivirus was turned off during some time, but nothing happened. That is, sadly, trouble remains.
Best regards,
Hello,
I recently updated my MacBook Air to the latest MacOS (Sonoma). After this update was completed, I noticed that the Dropbox app would not work at all. It won't sync anything. Will there be a new update for the app for Mac computers? I am currently running version v184.4.6543.Here's what I tried so far:
- Deleted the Dropbox app off of my computer and reinstalled it (no improvement)
- Restarted my Mac SEVERAL times (no improvement)
- Tried signing off of the app and re-signed in (and no improvement)
Any help would be greatly appreciated.
Thank you!- Walter
Hey aaronmgould, sorry to hear about this.
Could you please install the latest stable version of the app from this page and let us know if the issue persists?
If it does, I'd appreciate a screenshot of any errors you might be getting too.
Thanks!
Hello! Thanks so much for your quick reply. Which stable version should I consider downloading? Also, where can I find this?
Thank you again so much! Have a wonderful day!
Ho verificato che se dal pannello web di Dropbox si cancella l’accesso dall’applicazione del Mac e poi si riattiva l’accesso autenticandosi dall’app installata sul Mac e si seleziona come Storage una cartella diversa da quella dentro CloudStorage la sincronizzazione riparte correttamente. ATTENZIONE che si possono perdere i file non sincronizzati online.
esatto, quindi spostare tutto il contenuto del vecchio dropbox o in documenti Mac o su disco esterno e una volta effettuata tutta la procedura e Dropbox appare reinstallato si possono mettere i file dove stavano
se vi trovate qualche file doppio con scritto IN CONFLITTO andate nelle info del file e tenete la copia più recente salvata
Hello, Since I updated my Mac to the "Sonoma" operating system, Dropbox has stopped syncing my files online. I get a cloud with an exclamation mark in the files. I've been contacting Dropbox support since Thursday and they haven't solved anything "your case has gone to a higher department and they will contact you" - no one tells me absolutely anything. Is anyone in the same situation as me? Thank you
I've followed up on my ticket twice now and been told the exact same thing. We've escalated your problem to our specialist team and they'll be in contact. I've been waiting since 9 October. It's almost time for a social media revolt to get their attention. None of us are getting what we are paying for and there appears little any of us can do.
I happened to have a 2nd user setup on my Mac and logged into it to do some video editing and when I switch back to my normal account, it started syncing like normal...
YES!
I have chatted and then told to send an email. Molly at DB said she was looking into it a week ago, but I have not heard anything.
I just got off the phone after 1 hr with Apple and they say it is DB issue.
I have TWO MacBook Pro computers. The one with the M1 chip (11-2019 purchase) is working perfectly with Sonoma and "files are up to date" is the message at the bottom of the SYNC box.
The one with the M2 chip (11-2022) will not upload files. "Indexing". Does not upload
leggi il mio post di ieri
This is the FIX after the Sonoma update on MAC OS:
Add a new ADMIN user to your MAC.
Logout of original user account.
Login to NEW ADMIN account.
Setup dropbox in new account.
Allow a few hours to sync to completion.
While it's syncing copy your non-dropbox files from the old account to the new account.
Then delete the original account.
User NEW account now.
Done.
scusami ma se esegui il login con nuovo account sul mac come fai a raggiungere la vecchia cartella dropbox? se installi una nuova versione su un altro account mac non capisco poi da dove prendi la cartella con tutti i file vecchi dropbox?
poi come dici tu praticamente dopo dovresti lavorare direttamente col nuovo account admin perchè se torni al vecchio Admin la tua cartella dropbox risulterebbe vuota
The only fix is this: Add another Admin user to your Mac. Log out of your existing user. Log into the new user and setup dropbox app in the new user account. It will index and complete. Then just copy all your all user documents etc... to new user. After you have all your document etc copied to new user, delete the original user account. I have 5 Macs. This worked on all of them. Don't waste time trying other things. I tried them all.
Dave
This should not be the solution...
- Ho verificato che se dal pannello web di Dropbox si cancella l’accesso dall’applicazione del Mac e poi si riattiva l’accesso autenticandosi dall’app installata sul Mac e si seleziona come Storage una cartella diversa da quella dentro CloudStorage la sincronizzazione riparte correttamente. ATTENZIONE che si possono perdere i file non sincronizzati online. A voi funziona così?
Updated to Sonoma last night and experienced similar issues: Dropbox indexing and re-syncing all day. It wasn't practical since I was frequently on the move (on/off internet), plus completely unnecessary since all my files were already downloaded offline. Process took long without any issues until it was busy with the last file and then got stuck on 'syncing 1 file' then 'syncing'.. Quitting and restarting is not helping. Plus, all the files I'd been working on today are marked as conflicted although I did find a way to quickly identify these by checking 'folder activity' on Dropbox.com. Also, looks like the conflicted files were created when Dropbox completed indexing/began syncing. Maybe this helps someone avoid or fix the aftermath.
Also, not sure if relevant but noticed that Dropbox automatically reverted the 'New files default' setting from 'Available offline' to 'Online-only' under Preferences > Sync. Perhaps this had something to do with the indexing + re-syncing everyone is experiencing.
Ps: Still need to do a proper check for other conflicted files and disappearing/deleted files. Will update if that's the case.
Running dropbox 184.4.6543 on an M2 Max
zukunft-1984 wrote:Updated to Sonoma last night and experienced similar issues: Dropbox indexing and re-syncing all day. It wasn't practical since I was frequently on the move (on/off internet), plus completely unnecessary since all my files were already downloaded offline. Process took long without any issues until it was busy with the last file and then got stuck on 'syncing 1 file' then 'syncing'.. Quitting and restarting is not helping. Plus, all the files I'd been working on today are marked as conflicted although I did find a way to quickly identify these by checking 'folder activity' on Dropbox.com. Also, looks like the conflicted files were created when Dropbox completed indexing/began syncing. Maybe this helps someone avoid or fix the aftermath.
Also, not sure if relevant but noticed that Dropbox automatically reverted the 'New files default' setting from 'Available offline' to 'Online-only' under Preferences > Sync. Perhaps this had something to do with the indexing + re-syncing everyone is experiencing.
Ps: Still need to do a proper check for other conflicted files and disappearing/deleted files. Will update if that's the case.
Running dropbox 184.4.6543 on an M2 Max
Small update: after dealing with the conflicted files and doing some clean up (moving folders and deleting items), dropbox is now stating that my 'files are up to date'I'm now up to 14 days since anything has updated...
salve è da stamattina che il mio Dropbox rimane fisso su "Indicizzazione in corso".
Ho Mac OS Sonoma, ho provato a riavviare, ho provato a reinstallare l'applicazione, ho provato anche questa procedura trovata in una discussione qui sul forum correggendo le autorizzazioni e i collegamenti fisici, riavviato di nuovo ma nulla, mi rimane fisso su indicizzazione in corso.
Aprendo l'app sull'iPhone invece funziona tutto.
Qualche suggerimento? grazie
- Megan
Ciao gyno81, buon mercoledì!
Sono andato avanti e ho unito il tuo post in un thread simile, poiché altri utenti avevano segnalato l'argomento.
Puoi dare un'occhiata al post di Sam qui.
Vi aggiorneremo non appena avremo ulteriori novità, grazie!
--
Hi gyno81, happy Wednesday!
I've gone ahead and merged your post under a similar thread, since we had other users reporting on this.
You can have a look at Sam's post here.
We'll update you once we have further news, thanks!
thank you very very kind
I'm having the same issue but the "fix hard links" and "fix permissions" didn't fix it. I've closed and reopened dropbox and rebooted my computer. Here's my basic info:
MacBook Pro 16" 2021Apple M1 Max
macOS 14.0 (23A344)
Dropbox (Beta) v184.4.6543
TY
I have an M2 MacBook Pro and synched to Sonoma 14.0. I can access all files on my laptop, but cannot remotely access any files since 10-1-2023 from my phone. The SYNC history shows "indexing" at the bottom of a long list of files, but the last activity was 10-1-2023. It is almost as if there is a block, like the problem with the blank email screens that kept popping up on Macs after Ventura and have still occurred with Sonoma IF there is an email message in DRAFTS that isn't sent. POINT is, I wonder if there is something similar to "reset" the indexing. From the list of replies, it appears many folks have uninstalled, reinstalled, etc. AGREE we need DB to be proactive when new iOS upgrades are issued AND VICE-VERSA. Apple must also be getting these problems on their help desk.
