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Forum Discussion
Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Adding myself to the list.
I removed/re-added Dropbox (on both sides - EPSON and Dropbox).
I connected OneDrive to EPSON - which works.
And added Google Drive to EPSON - which works.
If this can't be sorted, I'm dropping my corporate and personal Dropbox accounts. This is bs.
If I may, what is BS is the way Dropbox is responding to the matter. In my case they keep saying not their problem. No question, no research. Dumping the problem on users.
Have the same issue. Haven't been able to solve it.
Same problem- same run through of options including updating all software. No solution.
Having the exact same issue since last week! I have an 580-W
I'm having the exact same issue! My printer is an epson wf3520
It's a DropBox issue! @Dropbox please respond to Epson!!
Hello XXXXX,
Thank you for your patience in this matter!
We are checking with our engineers on this issue (Dropbox - scanned files are not uploading) but have not heard back yet.
It seems to have been broken recently after a Dropbox Data breach. Perhaps Dropbox changed an authentication algorithm and 3rd party vendors like Epson were not informed.
We will update you as soon as we hear back from our engineers.
Thanks for your understanding.
Very Best Regards,
XXXXXX
Epson Product Support
- I think I'm going to leave dropbox as well. I'm able to scan to OneDrive and Google Drive.
- Hello,
I am no expert but I want to share a response from Dropbox that seems to indicate that all API were cancelled and that users need to create a new one. I'm not sure if themis is done at user level or Epson level. The message was sent to me in french. Use google translate to get an idea of the content :
Nous avons expiré votre mot de passe et vous avons déconnecté de tous les appareils que vous aviez connectés à Dropbox Sign afin de protéger davantage votre compte. La prochaine fois que vous vous connecterez à votre compte Sign, vous recevrez un e-mail pour réinitialiser votre mot de passe.
Par mesure de précaution supplémentaire, nous vous recommandons fortement de faire pivoter votre clé API en générant une nouvelle, en la configurant avec votre application et en supprimant votre clé actuelle pour garantir la sécurité de votre compte.
Nous allons restreindre certaines fonctionnalités des clés API pendant que nous coordonnons la rotation. Seules les demandes de signature et les capacités de signature continueront d'être opérationnelles pour la continuité de votre activité. Une fois que vous aurez alterné vos clés API, les restrictions seront supprimées et le produit continuera à fonctionner normalement. Voici comment créer facilement une nouvelle clé.
Enfin, si vous avez réutilisé votre mot de passe Dropbox Sign sur d'autres services, nous vous recommandons fortement de modifier votre mot de passe sur ces comptes et d'utiliser l'authentification multifacteur lorsqu'elle est disponible.- In other words it appears Dropbox had a security breach that they solved by disconnecting everyone and now they are telling us "sorry and too bad, you are on your own. You fix it" NASTY!
If Dropbox had a security breach the only valid response is to invalidate related keys/tokens.
And the only way to fix our problem would then actually be on Epson/Brother side to get new keys. That´s just how this works afaik.
But we don´t know if this is the case. We only have people making assumptions.If this would be made more transparent here, people wouldn´t be as angry.
dropbox: By now you should give us some real information. Otherwise we have to look for different solutions.
- But i deleted and removed my printer; it’s not a user-centric capability to “delete and recreate”. I cant manage Oauth nor JWT. The API endpoint is Dropbox; origin is EpsonConnect.
Just to say I'm having the same issue and are switching to one drive which works but not really helping me. Dropbox needs to sort this.
Same here. Nothing I do, seems to fix the problem
I'm having the same issues. Dropbox and Epson have stopped communicating. Dropbox, please communicate with Epson to resolve this issue. Today.
