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Forum Discussion
Access deceased family account
Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated. Man...
Hi Hannah,
My wife and I are in the same situation as this person. My wife's father passed away and while clearing out their house I put all his documents/images/videos on HIS drop box account. I have the user name and password and was planning to download them when I got home. It took me some time to get to this and now when I try to log into his account it's using two-factor authentication and I can no longer access the email to retrieve the code. We have all his details and his account is even sharing some items on my account. My wife is also his executor. I read through the previous thread but I was not able to see how to open a ticket from the links on the thread.
Wonder if you might be able to help us work through this.
Much appreciated.
Michael
Your post got me looking at this again. I was able to create the same email address and was hoping to get the access code from the two factor authorization. The code never arrived. I assume it's because you need to "Trust this computer" when you login on a new device. So my computer was never trusted. Very frustrating.
mmenzies33 thanks for your note above, I think we have tried almost everything. Not giving up just yet though. 🙂
- Megan
Dropbox Staff
Hi sezza28, if you wish, and as a last chance, I can create a ticket on my end for you, in order to have our Support team investigate this a bit more.
I'd just prefer to do it privately due to the account-info that might be needed.
Not saying this will be solved, but let's try to do the best that we can.
Would that be all right?
- I keep thinking what if my computer was stolen or died? How would I authenticate the account to gain access? I would not have a trusted device.
- Rich
Super User II
mmenzies33 wrote:
I keep thinking what if my computer was stolen or died? How would I authenticate the account to gain access? I would not have a trusted device.If you're referring to two-step verification, when you activate two-step verification you're given emergency backup codes that can be entered in the case of a lost/stolen/etc. authentication device.
If you don't have two-step verification enabled on your account, then all you need is the email address and password that you used for the account. If Dropbox doesn't recognize the device you're on, they may also ask for a one-time security code which would be sent to the email address associated with your Dropbox account. As long as you have access to that email, you can gain access to the account.
