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Forum Discussion

punksinatra's avatar
punksinatra
Helpful | Level 5
6 months ago

"Account Downgraded" error on the desktop app even though I've paid for my plan

I am getting message in the screenshot attached. I just paid for 1 year subscription for Dropbox Extra a few days ago and not sure why I am getting this error
Billing
Desktop
downgrade
Payments
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey punksinatra, thanks for bringing this to our attention.

 

Have you tried closing the Dropbox application and then relaunching it, to see if that helps?

 

Make sure to restart your computer as well, if you haven't already.

 

Let me know how it goes.

  • punksinatra's avatar
    punksinatra
    Helpful | Level 5
    6 months ago

    Hi Hannah,

     

    I restarted multiple times even restarted my computer but still that error shows up. 

     

    Any idea how to fix this? 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      What options do you get when right clicking a file or folder in your Dropbox folder? A screenshot of this would help greatly.

      • punksinatra's avatar
        punksinatra
        Helpful | Level 5
        6 months ago

         

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