Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

punksinatra's avatar
punksinatra
Helpful | Level 5
8 months ago

"Account Downgraded" error on the desktop app even though I've paid for my plan

I am getting message in the screenshot attached. I just paid for 1 year subscription for Dropbox Extra a few days ago and not sure why I am getting this error
Billing
desktop
downgrade
Payments
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey punksinatra, thanks for bringing this to our attention.

 

Have you tried closing the Dropbox application and then relaunching it, to see if that helps?

 

Make sure to restart your computer as well, if you haven't already.

 

Let me know how it goes.

punksinatra's avatar
punksinatra
Helpful | Level 5
8 months ago

Hi Hannah,

 

I restarted multiple times even restarted my computer but still that error shows up. 

 

Any idea how to fix this? 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    What options do you get when right clicking a file or folder in your Dropbox folder? A screenshot of this would help greatly.

    • punksinatra's avatar
      punksinatra
      Helpful | Level 5
      8 months ago

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the screenshot, punksinatra.

         

        Would you mind uninstalling the Dropbox app, restarting your computer and then reinstalling it with admin privileges, to see if that helps?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!