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Forum Discussion
Account Erased after Upgrade
Hi all,
I have had a dropbox account for my business email for awhile now. I on August 6, 2024 I upgraded my account to the "Dropbox Plus" level, and was charged the $11.99 for the monthly sub...
AccountUpgrade123 wrote:
I reset the password, logged into the account and all of my files are gone, all of my shared folders are gone, and my account has been reset to "basic"...
You likely have more than one account and aren't logged in to the one that was upgraded. Use the credit card charge lookup tool to identify the account that you're paying for and verify it's the correct account.
Rich
Super User II
Super User II
AccountUpgrade123 wrote:
I reset the password, logged into the account and all of my files are gone, all of my shared folders are gone, and my account has been reset to "basic"...
You likely have more than one account and aren't logged in to the one that was upgraded. Use the credit card charge lookup tool to identify the account that you're paying for and verify it's the correct account.
Hi Rich,
I am the same user as AccountUpgrade234. I had to delete that account to fix the issue outlined in this post.
You were indeed right. It is a very weird situation. Email address 1 was invited to a dropbox folder that I should not have been invited to. Dropbox asked me to create a "personal" account which is when I used the email address 2. The admin of the folder realized email address 1 should not have been added to the folder and then somehow deleted the account associated with the account.
My original account with all of the folders and files was now associated with email address 2.
Thanks for your input. I felt I should respond in case other people run into a similar issue.
