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Forum Discussion
Apple payment succeeded, but still no Dropbox subscription
I have been using the "professional" plan for many years with a subscription to the Dropbox app store. Last month, Dropbox could not receive the payment because the internet usage limit of my credit ...
Nancy
Dropbox Staff
Dropbox StaffThanks for letting us know here, coskun o.!
Have you followed these steps to restore purchases on your Dropbox account? Does that seem to resolve the issue, or are you getting any errors?
Also, if you check the latest receipt from Apple about your recent payment, has it been sent to a different email address perhaps? I’d like to double check if a second Dropbox account could have been upgraded instead.
Let me know.
Hi
I applied all of these solutions after my account was not paid last month. Then the payment was withdrawn from my card. The receipt shows my normal e-mail address. It will be renewed again on 05.01.2024. But although I have made my payments, I cannot use it now.
- Nancy
Thanks for clarifying that! Can I log a ticket for you then, so that we can look into this internally?
I can message you to this email address.
