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coskun o.'s avatar
coskun o.
Explorer | Level 3
11 months ago

Apple payment succeeded, but still no Dropbox subscription

I have been using the "professional" plan for many years with a subscription to the Dropbox app store. Last month, Dropbox could not receive the payment because the internet usage limit of my credit ...
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coskun o.'s avatar
coskun o.
Explorer | Level 3

Hi

 

I applied all of these solutions after my account was not paid last month. Then the payment was withdrawn from my card. The receipt shows my normal e-mail address. It will be renewed again on 05.01.2024. But although I have made my payments, I cannot use it now.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for clarifying that! Can I log a ticket for you then, so that we can look into this internally? 

 

I can message you to this email address.

  • coskun o.'s avatar
    coskun o.
    Explorer | Level 3
    11 months ago

    Yes. Im waiting. Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      coskun o., please check your email address, and respond back to me.

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